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In this role, you'll design and deploy enterprise-grade AI agents that drive real business impact across Tipalti's core functions – Sales, Marketing, Customer Success, Customer Support, Risk, and Finance. You'll be building agentic systems that execute complex, multi-step business workflows end-to-end. The ideal candidate is a hands-on builder with deep AI expertise who thrives on turning complex business problems into reliable, production-grade AI systems.

In This Role, You Will Be Responsible For

Enterprise AI Agent Development: Designing, building, and deploying AI agents that automate and augment high-value workflows across business functions – including lead qualification and outreach (Sales & Marketing), churn reduction(Customer Success), and Ticket deflection (Support).
Agentic Architecture & Orchestration: Owning the end-to-end agent stack – from tool use, memory management, and multi-step planning to human-in-the-loop escalation patterns, guardrails, and audit trails suited for an enterprise fintech environment.
Knowledge Systems: Building and maintaining RAG pipelines that ground agents in proprietary knowledge – product documentation, customer data, financial records, and internal playbooks – using vector databases, hybrid search, and re-ranking.
Evaluation & Continuous Improvement: Defining agent evaluation frameworks that measure task completion, accuracy, hallucination rates, latency, and business impact – then iterating on agent behavior based on real usage data and stakeholder feedback.
Cross-Functional Collaboration: Partnering with stakeholders across the company to define agentic use cases, translate business requirements into technical features, and deliver products that create measurable ROI – from data preprocessing through product deployment.