Lead and mentor Account Managers to achieve qualitative and quantitative metrics.
Identify opportunities for process improvement and implement effective strategies.
Monitor team and restaurant partner KPIs to enhance satisfaction and performance.
Oversee daily operations, ensuring team members are equipped to provide optimal recommendations to our partners.
Collaborate with other managers to enhance best practices and align communication strategies.
Analyze market trends and competitor activities to optimize restaurant and customer experiences.
Support the Head of Account Management in strategic initiatives and operational tasks.
Coach and develop the team to excel in their roles.
Heres what were looking for in our next Team Lead, Account Management:
Proven experience in team or functional management, ideally as a Team Lead.
Deep understanding of the restaurant and FoodTech industries, particularly in B2B contexts.
Willingness and readiness for field work.
Strong results orientation with a focus on performance metrics.
Analytical skills to assess operational strengths and challenges.
Ability to quickly absorb information and provide actionable insights.
Experience in setting objectives and driving performance indicators.
Strong leadership qualities with agility, adaptability, and a change-oriented mindset.
Excellent communication and presentation skills.
Proficiency in Office suite/Google suite, particularly Excel/Google Sheets.
Fluency in English.
Experience in Account Management within the Retail sector – a major advantage.
