we are seeking an experienced IVR, Telephony & Network Specialist to manage and maintain IVR, Contact Center, telephony, and enterprise network systems. This is a full-time position located in central Israel. Key Responsibilities: Design, develop, maintain, and optimize complex IVR and Self-Service call flows, including Real-Time data integrations, call-flow analysis, and Customer Experience (CX) optimization. Operate, configure, and maintain Contact Center systems, including queue management, Skill-Based Routing, reporting, and system availability. Manage and maintain SBC servers such as AudioCodes and Oracle, SIP Trunks, and telephony protocols including SIP, RTP, and WebRTC, as well as troubleshoot voice quality issues. Integrate IVR and telephony platforms with CRM and ERP systems using REST APIs and Webhooks, and implement Conversational AI, Voicebots, and STT/TTS technologies. Design, implement, and maintain enterprise switches and routers across data Center and Campus environments, with a focus on Cisco ACI and centralized management through Cisco DNA Center / Catalyst Center. Manage, configure, and maintain Network Access Control (NAC) solutions such as Cisco ISE and Aruba ClearPass, including endpoint security, device identity management, network segmentation, and 802.1X.
Requirements:
Requirements: Proven hands-on expertise in designing, implementing, maintaining, and developing complex IVR call flows and data -driven integrations – mandatory. 3-5 years of professional experience as a Telephony & Network Specialist / Voice & Network Engineer in a medium-to-large organization – mandatory. Hands-on experience with SBC servers, particularly AudioCodes, SIP Trunks, and a strong understanding of the SIP protocol – mandatory. Hands-on experience managing Cisco network infrastructure and Cisco ACI architecture, including Spine-Leaf and APIC Controller, as well as Cisco DNA Center / Catalyst Center – mandatory. Hands-on experience implementing, managing, and maintaining NAC solutions such as Cisco ISE – mandatory. High-level English proficiency, both written and spoken – mandatory. Strong troubleshooting and packet analysis skills, with the ability to resolve complex issues in real time and under pressure – mandatory. Strong interpersonal skills and the ability to collaborate effectively with both technical and business stakeholders – mandatory. Advantages: Hands-on experience with Genesys platforms, including Genesys Cloud, Genesys Engage, or PureCloud – strong advantage. Familiarity and hands-on experience with AI technologies in telephony, including Voicebots, Conversational IVR, and STT/TTS – strong advantage. Strong system -level thinking and a customer-oriented approach focused on Customer Experience (CX).
Requirements: Proven hands-on expertise in designing, implementing, maintaining, and developing complex IVR call flows and data -driven integrations – mandatory. 3-5 years of professional experience as a Telephony & Network Specialist / Voice & Network Engineer in a medium-to-large organization – mandatory. Hands-on experience with SBC servers, particularly AudioCodes, SIP Trunks, and a strong understanding of the SIP protocol – mandatory. Hands-on experience managing Cisco network infrastructure and Cisco ACI architecture, including Spine-Leaf and APIC Controller, as well as Cisco DNA Center / Catalyst Center – mandatory. Hands-on experience implementing, managing, and maintaining NAC solutions such as Cisco ISE – mandatory. High-level English proficiency, both written and spoken – mandatory. Strong troubleshooting and packet analysis skills, with the ability to resolve complex issues in real time and under pressure – mandatory. Strong interpersonal skills and the ability to collaborate effectively with both technical and business stakeholders – mandatory. Advantages: Hands-on experience with Genesys platforms, including Genesys Cloud, Genesys Engage, or PureCloud – strong advantage. Familiarity and hands-on experience with AI technologies in telephony, including Voicebots, Conversational IVR, and STT/TTS – strong advantage. Strong system -level thinking and a customer-oriented approach focused on Customer Experience (CX).
This position is open to all candidates.
