Responsibilities
Project Setup, Onboarding & Transition: Lead the project from kickoff through full implementation at the clients site. Ensure smooth transition, on-time delivery, and a high-quality onboarding experience. Coordinate with internal teams to guarantee readiness of resources, data, and tools.
Ongoing Stakeholder Communication: Act as the projects operational owner, managing setup of the system, client requests, system issues, and optimizations. Monitor system stability and performance to ensure long-term reliability and value. Drive improvements in workflows, resolving recurring bottlenecks and risks.
Cross-Functional & Stakeholder Management: Serve as the main point of contact for internal and external stakeholders (Customer Success, Support, Operations). Maintain transparency, responsiveness, and alignment across all project phases.
Issue & Risk Management: Proactively identify potential risks in the process, bottlenecks, recurring issues, or client dissatisfaction. Escalate appropriately and work cross-functionally to identify root causes.
KPI Tracking & Performance Monitoring: Define, track, and report on key performance indicators (KPIs) to measure project success and team performance. Use insights to drive accountability and continuous improvement.
Continuous Improvement: Conduct monthly result analyses, draw insights from experiences, and strive to achieve the Delivery department's goals. Analyze and optimize delivery workflows to improve efficiency and scalability.
5+ years of project management experience, leading complex and technical projects in dynamic, fast-paced, global environments – a must.
Excellent verbal and written communication skills in English and Hebrew.
Bachelors degree in Industrial engineering, Operations, Business, or a related field.
Proficiency in project management tools (e.g., Jira).
Hands-on experience leveraging AI tools and designing automated workflows to streamline processes and enhance operational efficiency.
Great communication and presentation skills.
Proven experience managing cross-functional collaboration effectively.
Strong ability to learn complex systems and processes quickly.
Incredible interpersonal skills (!).
Proactive problem solver with a Can-Do approach.
Strong organizational skills with excellent prioritization and focus abilities.
Analytical mindset – able to extract and process data for decision-making.
