This role combines end-to-end project management, product and business-process specification, day-to-day work with customers and technology teams, and daily use of advanced AI tools, especially Claude, to speed up specification work, document writing, requirements analysis, and even support for development, integrations, and customizations.
Your key responsibilities will include:
Project Management
Manage end-to-end implementation projects at customer sites, from kickoff through Go-Live and post-launch support – work plans, timelines, prioritization, and resources.
Track progress, manage risks, identify blockers early, and drive solutions.
Manage customers, vendors, and development/implementation/support teams; lead status meetings and follow-up on decisions and tasks.
Report ongoing status to management and customers: progress, risks, gaps, and action plans.
Product & Business Process Specification
Lead specification with customers: business needs, current-process mapping, and future-process planning.
Write BRDs, PRDs, user stories, process docs, and functional specs, translating complex requirements into clear, actionable solutions that balance customer needs, system constraints, product, and dev capacity.
Specify loyalty processes (benefits, coupons, point accrual/redemption) and their impact on POS, ERP, promotions, and reporting.
Partner with development/implementation to ensure the built solution matches spec; support testing, UAT, customer validation, and Go-Live prep.
Working with Advanced AI Tools
Use Claude and other AI tools daily to draft documents, break down requirements, build user stories and work plans, and analyze processes.
Use Claude to support development of customer solutions – automations, integrations, reports, workflow and configuration changes.
Write strong prompts, validate outputs professionally, and use AI critically – as an accelerator, not a substitute for judgment.
What Makes You a Great Fit
3+ years managing projects in information systems, ERP, software, or systems implementation.
Proven experience writing specs, user stories, BRDs, PRDs, or similar documents.
Familiarity with AI tools like Claude or ChatGPT.
Experience with Odoo (implementation, configuration, specification, or leading projects) – big plus.
Experience in retail projects – fashion, supermarkets, fuel stations, or POS – big plus.
Strong independent project management: organized, accountable, and able to drive things forward.
Excellent written and verbal communication in Hebrew and English.
Strong interpersonal skills across customer types, from large chains to family businesses.
Analytical, detail-oriented, and a strong problem-solver.
Able to work under pressure and manage several projects in parallel.
Nice-to-Have Skills
Experience with other ERP systems (SAP, Priority, MS Dynamics BC, or similar).
Experience with loyalty programs, coupons, gift cards, or CRM/marketing automation in retail.
Experience running specification workshops, trainings, and Go-Live processes with business customers.
Hands-on use of AI tools for specification, documentation, analysis, or development.
Basic SQL and data-structure knowledge.
Basic programming/logic understanding (Python, JavaScript, or similar).
Understanding of APIs, integrations, reports, and system structures.
Relevant bachelors degree (industrial engineering & management, information systems, business, CS, or similar) – significant hands-on experience can substitute.
