We're looking for a motivated and talented Technical Operations Manager to join our team. As a Technical Operations Manager you will work closely with our Product and Monetization teams to ensure the smooth running of all the events, promotions, marketing events and live A/B tests. You will be in charge of all related technical aspects to enable events and promotions both inside and outside the game.
Responsibilities:
Manage the full lifecycle of features and events from technical readiness through release, QA, calendar scheduling, and post-publish monitoring.
Identify repetitive or manual steps in workflows and actively work to eliminate them using AI tools, scripts, and process redesign.
Act as the operational link between Product, Business, Engineering, and QA, ensuring smooth handoffs.
Systematically document processes, decisions, and learnings in a manner that elevates team capability and reduces dependency on individual knowledge.
Take an active role in translating operational expertise into structured, AI-powered processes that extend the teams capabilities at scale.
Responsibilities:
Manage the full lifecycle of features and events from technical readiness through release, QA, calendar scheduling, and post-publish monitoring.
Identify repetitive or manual steps in workflows and actively work to eliminate them using AI tools, scripts, and process redesign.
Act as the operational link between Product, Business, Engineering, and QA, ensuring smooth handoffs.
Systematically document processes, decisions, and learnings in a manner that elevates team capability and reduces dependency on individual knowledge.
Take an active role in translating operational expertise into structured, AI-powered processes that extend the teams capabilities at scale.
Requirements:
2+ years in a technical operations, live ops, or production management role.
Bsc in Industrial Engineering, Information Systems or similar field.
Ability to manage tasks efficiently across multiple platforms (Jira, Monday.com, or equivalents).
Self-driven and proactive, with a strong ability to identify and fix issues independently.
Capable of writing clear, complete, and actionable process guides and documentation.
Passionate about AI tools and workflow automation.
Advantages:
Experience with live game operations (events, A/B testing, publishing pipelines).
Hands-on experience with AI workflow tools (Claude, Cowork, GPT-based tools, or similar).
Familiarity with configuration-based systems.
Experience writing or improving operational SOPs.
2+ years in a technical operations, live ops, or production management role.
Bsc in Industrial Engineering, Information Systems or similar field.
Ability to manage tasks efficiently across multiple platforms (Jira, Monday.com, or equivalents).
Self-driven and proactive, with a strong ability to identify and fix issues independently.
Capable of writing clear, complete, and actionable process guides and documentation.
Passionate about AI tools and workflow automation.
Advantages:
Experience with live game operations (events, A/B testing, publishing pipelines).
Hands-on experience with AI workflow tools (Claude, Cowork, GPT-based tools, or similar).
Familiarity with configuration-based systems.
Experience writing or improving operational SOPs.
This position is open to all candidates.
