What youll be doing
As an Israel WFM Capacity Planning Analyst, youll play a key role in scaling and optimising our companys support operations in one of our largest on-demand markets. Youll own capacity planning, forecasting accuracy, and cost optimisation, working closely with regional and global stakeholders to balance customer experience, agent wellbeing, and business efficiency.
Day-to-day in this role youll:
Build and continuously optimise capacity plans across multiple sites, translating demand forecasts into staffing and hiring needs.
Partner closely with Product, Operations, Finance, and the global Recruitment team to ensure plans support SLAs and reflect business changes.
Create and maintain performance and analytical reporting, tracking forecast accuracy, service levels, occupancy, and costs.
Run scenario modelling and retrospective analyses to improve forecasting accuracy (MAPE) and operational efficiency.
Co-own support budget planning and cost tracking, providing insights on variances vs. plan.
Drive operating model improvements through data, automation, and SQL-based analysis.
What we offer
A high-impact role shaping how we scale support operations in one of the worlds largest on-demand markets.
The opportunity to influence strategic workforce, cost, and service-level decisions.
Collaboration with a highly skilled, global Workforce Management team and a world-class lead focused on growth and development.
Exposure to cross-functional and international stakeholders, including DoorDash partners.
Clear career progression opportunities in a fast-paced, data-driven, hybrid work environment.
As an Israel WFM Capacity Planning Analyst, youll play a key role in scaling and optimising our companys support operations in one of our largest on-demand markets. Youll own capacity planning, forecasting accuracy, and cost optimisation, working closely with regional and global stakeholders to balance customer experience, agent wellbeing, and business efficiency.
Day-to-day in this role youll:
Build and continuously optimise capacity plans across multiple sites, translating demand forecasts into staffing and hiring needs.
Partner closely with Product, Operations, Finance, and the global Recruitment team to ensure plans support SLAs and reflect business changes.
Create and maintain performance and analytical reporting, tracking forecast accuracy, service levels, occupancy, and costs.
Run scenario modelling and retrospective analyses to improve forecasting accuracy (MAPE) and operational efficiency.
Co-own support budget planning and cost tracking, providing insights on variances vs. plan.
Drive operating model improvements through data, automation, and SQL-based analysis.
What we offer
A high-impact role shaping how we scale support operations in one of the worlds largest on-demand markets.
The opportunity to influence strategic workforce, cost, and service-level decisions.
Collaboration with a highly skilled, global Workforce Management team and a world-class lead focused on growth and development.
Exposure to cross-functional and international stakeholders, including DoorDash partners.
Clear career progression opportunities in a fast-paced, data-driven, hybrid work environment.
Requirements:
Experience in forecasting, capacity planning, and scenario modelling within a Workforce Management environment.
Strong analytical skills with the ability to turn data into clear, actionable insights.
Advanced Excel skills and ability to run SQL queries (Python is a plus).
Comfortable working independently in ambiguous environments and proactively driving improvements.
Proven ability to identify and implement automation and efficiency opportunities.
Strong stakeholder management and communication skills, ideally in a global, multi-site setup.
Ownership mindset with the ability to balance customer experience, agent wellbeing, and business goals.
Experience in forecasting, capacity planning, and scenario modelling within a Workforce Management environment.
Strong analytical skills with the ability to turn data into clear, actionable insights.
Advanced Excel skills and ability to run SQL queries (Python is a plus).
Comfortable working independently in ambiguous environments and proactively driving improvements.
Proven ability to identify and implement automation and efficiency opportunities.
Strong stakeholder management and communication skills, ideally in a global, multi-site setup.
Ownership mindset with the ability to balance customer experience, agent wellbeing, and business goals.
This position is open to all candidates.
