Key Responsibilities:
Develop and maintain strong, long-lasting relationships with global B2B clients, serving as their trusted advisor and primary point of contact for all post-sales activities.
Understand and align with client goals and objectives, advising on the optimal use of platform to achieve pricing excellence.
Deliver high-quality Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), and Steering Committee presentations that provide value and strategic insights.
Proactively monitor and analyze customer usage and performance data to identify and act on opportunities for optimization and growth.
Collaborate cross-functionally with sales, product management, and technical teams to address customer needs and drive seamless customer experiences.
Advocate for the customer internally, using feedback to influence product development and continuous improvement.
Promote and drive adoption of platform, ensuring customers realize its full potential.
Be available to work overtime and handle urgent requests on weekends, ensuring responsiveness to critical customer needs.
Identify and develop opportunities for upselling and expansion within existing accounts.
4+ years of experience in a customer success or account management role, with a strong focus on SaaS solutions.
Proven experience working with global B2B clients, understanding their complexities and expectations.
Strong communication and presentation skills, with the ability to deliver QBRs, EBRs, and Steering Committee meetings effectively.
Willingness to work flexible hours, including occasional weekends, to handle urgent customer matters.
Fluent in English, with excellent interpersonal and relationship management skills.
Analytical mindset with the ability to interpret data and drive insights that lead to actionable outcomes.
Bachelors degree in business administration, industrial engineering, economics, or a related field.
Proactive, organized, and detail-oriented, capable of managing multiple priorities in a fast-paced environment.
A passion for customer success and a commitment to delivering exceptional service.
