What You Will Do
Serve as the sole Salesforce Administrator in the company.
Own the GTM Tech Stack: Manage and optimize Salesforce and integrated applications (Salesloft, ZoomInfo, Apollo, Fathom), ensuring data flows seamlessly between Marketing, Sales, and CS.
Manage the Support Portal: Oversee the configuration and maintenance of our Salesforce-based Support Portal (Experience Cloud), ensuring a seamless experience for external customers and internal Support agents.
Strategic Business Partnering: Work closely with C-level executives (CRO, CMO, CFO) to translate high-level business goals into technical reality. You will challenge assumptions and propose scalable alternatives to "quick fixes."
Process Architecture: Design automated workflows (Flows) that support complex Sales and Support processes, from Lead-to-Cash to Case Resolution (SLAs, Entitlements).
Data Integrity & Analytics: Act as the guardian of data quality. Implement validation rules and duplicate management strategies to ensure the BI team has clean, reliable data for executive reporting.
Experience: 5+ years of hands-on experience managing Salesforce in a B2B SaaS environment.
Business Acumen: You understand how a SaaS business runs. You know what "Churn", "ARR", and "SLA" mean, and you understand the lifecycle of both a Deal and a Support Ticket.
High Fluency in English: You have excellent verbal and written English skills. You must be able to articulate complex technical architecture and push back on C-level executives in English clearly and confidently.
GTM Stack Proficiency: Hands-on experience with Sales Engagement (Salesloft/Outreach) and Enrichment tools (ZoomInfo/Apollo).
Support Portal Expertise: Experience managing Salesforce Experience Cloud (Community Cloud), including user licensing, permission sets for external users, and knowledge base management.
Executive Presence: Excellent communication skills with the ability to explain technical constraints to C-level stakeholders clearly and confidently. You are comfortable saying "no" when necessary to protect system integrity.
Technical Operations: Deep knowledge of Salesforce Flows, Security Models, and Object Architecture.
