What youll be doing:
Help customers get the best performance from our products.
Debug sophisticated customers issues.
Come up with solutions for current and future products.
Work with teams and customers from around the world.
Partner closely with our field engineers and architecture.
What we need to see:
B.Sc./M.Sc. in Electrical Engineering or a related field, or equivalent industry experience.
8+ years of hands-on experience in chip design (architecture, micro-architecture, design, and/or verification) with strong system-level understanding.
Proven experience debugging complex silicon or system issues in production or large-scale customer environments.
Strong communication skills, including the ability to engage directly with senior technical stakeholders at major customers and explain intricate technical topics clearly.
High level of ownership, autonomy, and the ability to drive issues and initiatives across multiple teams and time zones.
Ways to stand out from the crowd:
Practical experience with networking or AI cluster performance optimization, including technologies such as RDMA, RoCE, InfiniBand, or large-scale Ethernet fabrics.
Background in customer-facing solution, field, or escalation engineering for data center, cloud, or HPC environments.
Expertise in buffer management, congestion control, or large distributed system performance tuning.
Experience influencing product or architecture decisions based on field data and customer requirements.
