As a Technical Support Engineer, you will:
Provide our clients support and technical solutions, both remotely and at the client sites abroad
Track open support tickets and ensure they are handled until resolution
Analyze and resolve operational and technical issues raised by the client
Perform production system and infrastructure upgrades.
Provide our clients support and technical solutions, both remotely and at the client sites abroad
Track open support tickets and ensure they are handled until resolution
Analyze and resolve operational and technical issues raised by the client
Perform production system and infrastructure upgrades.
Requirements:
At least 2 years of experience in technical customer service (remote and face to face)
Experience in Windows and Linux operation systems
Experience in virtualization technologies (VMware, Hyper-V)
Experience in analyzing and monitoring TCP\IP networks
Experience in network monitoring platforms
High proficiency in English – written and verbal communication
It would be great if you also have:
Additional languages: fluent in Spanish
Experience working with CRM systems.
At least 2 years of experience in technical customer service (remote and face to face)
Experience in Windows and Linux operation systems
Experience in virtualization technologies (VMware, Hyper-V)
Experience in analyzing and monitoring TCP\IP networks
Experience in network monitoring platforms
High proficiency in English – written and verbal communication
It would be great if you also have:
Additional languages: fluent in Spanish
Experience working with CRM systems.
This position is open to all candidates.
