We are looking for an exceptional Customer Success lead who will drive continuous improvements to ensure we exceed our customers expectations.
What you'll do:
Understand the customer journey, from onboarding to churn, while constantly testing and developing ways to improve it.
Lead the vision, design, and execute the customer success and onboarding plans.
Empower customers to reach their goals using s system..
Manage changes in the project scope, identify potential issues, and pivot when necessary.
Leading and growing the CS teams – coach and mentor success and support teams, encouraging continued professional learning and skill advancement.
Lead online webinars, training materials, etc, to educate customers on the features of our product.
What you'll do:
Understand the customer journey, from onboarding to churn, while constantly testing and developing ways to improve it.
Lead the vision, design, and execute the customer success and onboarding plans.
Empower customers to reach their goals using s system..
Manage changes in the project scope, identify potential issues, and pivot when necessary.
Leading and growing the CS teams – coach and mentor success and support teams, encouraging continued professional learning and skill advancement.
Lead online webinars, training materials, etc, to educate customers on the features of our product.
Requirements:
5+ years experience as a Customer Success Manager – facing a senior leadership role.
Experience working with a B2B SaaS company.
Has great technical skills and orientation.
data driven.
Analytical mindset.
Experience with hiring, onboarding, and training employees.
Creative thinker and great at finding solutions for customer needs.
Positive attitude, great team player, high energy, and a multitasker.
We appreciate those who:
Say what they think.
Independent and proactive in a fast-paced environment.
Fast learner.
Has excellent interpersonal and presentation skills.
Proven track record of building client relationships and working closely with customers.
5+ years experience as a Customer Success Manager – facing a senior leadership role.
Experience working with a B2B SaaS company.
Has great technical skills and orientation.
data driven.
Analytical mindset.
Experience with hiring, onboarding, and training employees.
Creative thinker and great at finding solutions for customer needs.
Positive attitude, great team player, high energy, and a multitasker.
We appreciate those who:
Say what they think.
Independent and proactive in a fast-paced environment.
Fast learner.
Has excellent interpersonal and presentation skills.
Proven track record of building client relationships and working closely with customers.
This position is open to all candidates.
