The VP BU is the central, significant, and senior role at the heart of customer facing delivery operations.
Key responsibilities
P&L Management:
Manage the P&L for the business unit in the assigned territory/accounts; responsible for meeting the accounts financial targets.
Continuously targeting to lower the total cost of ownership for the customers.
Customer Management:
Responsible for the well-being of the long-term customer relationship and customer satisfaction.
Work to be valued by the customer as a trusted advisor and reliable focal point for business and systems issues.
Growth Management:
Constantly drive to grow the business and up-sales with our customers, by identifying and promoting business opportunities where may offer added value.
Support the expansion of the business to new segments within existing customer accounts.
Delivery Management:
The VP is the final point of accountability for ensuring quality, timely, and on budget delivery of operations, solutions and projects.
Work hand in hand with the competency centres/delivery managers to optimize delivery.
People Management:
Manage directly dispersed VPs, Program Directors team, responsible for their hiring, mentoring, performance, personal growth, and high motivation.
Work in a matrix manner with the VP R&D and COE to smooth delivery and manage risks.
15+ years management experience (staff and budget responsibility) within a global enterprise software solutions company.
Proven experience of:
Leading international clients and engagement teams through the delivery of complex software solutions on large scales (>30M$);
Successful solution delivery with demonstrated success managing multiple complex projects, juggling competing priorities, and meeting deadlines.
Growing business within existing customer accounts, hands-on as well as by leading a team of customer managers.
Seasoned manager with the ability to hire, mentor, coach and develop a globally dispersed high performing team.
Experience and knowledge of Life & Pension software solutions Advantage.
Excellent client relationship management skills and ability to serve as a trusted advisor to C-level customer executives.
Personality, mindset, and investment approach that fits well with an entrepreneurial, growing firm, with the ability to work in a fast-paced environment and excellent problem-solving skills.
Excellent written and verbal communication skills.
Willingness to travel extensively within the territory.
