We are looking for Video Operations.
What youll do:
Oversee all the video operations activities on your assigned shift, multi-task and prioritize real-time issues, investigating and escalating issues while following escalation protocols.
Perform in-depth troubleshooting and resolve technical difficulties and complicated issues that were escalated from customers or our support team.
Analyzing APIs, investigating logs, working with internal systems, opening JIRA tickets to R&D production teams, raising flags about wide and urgent issues.
Full-Time position, working in 24/7 shifts, including weekends and holidays.
What youll do:
Oversee all the video operations activities on your assigned shift, multi-task and prioritize real-time issues, investigating and escalating issues while following escalation protocols.
Perform in-depth troubleshooting and resolve technical difficulties and complicated issues that were escalated from customers or our support team.
Analyzing APIs, investigating logs, working with internal systems, opening JIRA tickets to R&D production teams, raising flags about wide and urgent issues.
Full-Time position, working in 24/7 shifts, including weekends and holidays.
Requirements:
Previous Experience as a Technical Support Engineer/NOC Advantage
Experience and knowledge of streaming protocols Advantage
Excellent written and spoken communication skills in English
Desire to work in a fast paced environment
Previous Experience as a Technical Support Engineer/NOC Advantage
Experience and knowledge of streaming protocols Advantage
Excellent written and spoken communication skills in English
Desire to work in a fast paced environment
This position is open to all candidates.
