We are looking for a Tier2 Technical Support Engineer Student to join our team. The ideal candidate will have relevant experience and a strong technical background. This is a role that needs someone with a strong desire to be hands on and the patience to solve customer and partners concerns with a can-do attitude.
What You'll Do:
Troubleshoot and fix technical issues on complex systems with a wide range of strategies and tools.
Establish, manage and lead support know-how, issue resolution capabilities and customer problem solving.
Collaborate closely with the relevant R&D team, Partner Success, and operations departments to respond to customer escalations.
Track, follow and improve SLA & KPIs to measure team success.
Requirements:
Who You Are:
You should be either :
– Studying towards a degree in Computer Science / Engineering / Information Systems or similar areas with at least 3 semesters left to complete the degree.
– Experienced with troubleshooting and providing support in a SaaS / IT environment, from a global company.
Highly service-oriented and emphatic – A Must.
Excellent communication skills in English and Hebrew (verbal and writing).
A fast learner, able to learn and understand complex workflows quickly.
Advantage: Experienced with AWS, Coralogix, SQL.
Advantage: Scripting/Programming knowledge.
Who You Are:
You should be either :
– Studying towards a degree in Computer Science / Engineering / Information Systems or similar areas with at least 3 semesters left to complete the degree.
– Experienced with troubleshooting and providing support in a SaaS / IT environment, from a global company.
Highly service-oriented and emphatic – A Must.
Excellent communication skills in English and Hebrew (verbal and writing).
A fast learner, able to learn and understand complex workflows quickly.
Advantage: Experienced with AWS, Coralogix, SQL.
Advantage: Scripting/Programming knowledge.
This position is open to all candidates.
