You will have the following responsibilities:
Diagnose and troubleshoot customer issues, and provide effective solutions within the required SLA.
Supporting the technical aspect of onboarding process for new customers.
Document and track customer interactions, issues and resolutions.
Collaborate with cross-functional teams, including Engineering and Product, to escalate and resolve complex technical issues.
Become a product expert for customers and stay up-to-date on new features.
Identify and write internal and external technical articles or knowledge-base entries, like typical.
What We're Looking for (Minimum Qualifications):
2+ years of practical experience in customer support or a related field.
Analytical and troubleshooting skills.
Programming experience in Python.
Experience in data modeling methodologies and advanced SQL.
Strong written and verbal English.
Strong customer service orientation and a passion for delivering exceptional customer experiences.
What Will Make You Stand Out (Preferred Qualifications):
2+ years of practical experience in data analytics.
Familiarity with cyber security products (SIEM, vulnerability assessment tools, etc.) – Advantage.
Bachelor's degree in Information Technology/ Industrial Engineering/ Computer Science or other relevant field – Advantage.
