At our company, we enable retailers and brands to profitability scale both their online and brick-and-mortar business with a high density, high-throughput automated fulfillment platform. With its proprietary software-driven robotics, we develop a micro-fulfillment solution that enables businesses to increase their fulfillment capacity and overcome labor scarcity, guarantee accuracy, and meet growing consumer demand. Whether its for e-commerce fulfillment in a distribution center, back-of-store fulfillment, or B2B replenishment, we enable brands to control costs while delivering an engaging, branded experience that helps strengthen their customer relationships.
At our company, we are guided by our core values: leadership, accountability, one team, excellence, and customer centricity. These principles inspire our team to achieve greatness and master the fulfillment symphony.
Founded in 2015, we have raised $338 million to date and is backed by Aleph, Corner Ventures, Canada Pension Plan Investment Board (CPPIB), Evolv (Kraft Heinz), Innovation Endeavors, La Maison, Playground Ventures, and Temasek.
Tier 3 Engineer
We are seeking a highly skilled and motivated Tier 3 Engineer to join our Delivery team in Israel. As the final escalation point within our Support organization, you will play a critical role in connecting R&D, engineering, production, and quality departments, addressing complex mechanical and electrical issues that Tier 1 and Tier 2 teams in the field have been unable to resolve.
Job Overview
Under general supervision, you will troubleshoot and resolve the most challenging and complicated issues.
You will provide constant feedback to the R&D team, improving system robustness and reliability and enriching the next version of the product with field experience.
What you'll do:
Technical Troubleshooting:
Independently troubleshoot and resolve the most challenging and complex issues encountered in the field. Provide feedback to the R&D team to enhance system robustness and reliability, contributing to improving future product versions.
Collaboration:
Work closely with Delivery system engineers, NPI engineers, and R&D engineers to share knowledge and best practices. Serve as the primary technical focal point for on-site teams (Tier 2) regarding mechanical and electrical issues.
Engineering Support:
Partner with R&D, production, and quality teams to resolve advanced technical issues raised by global service teams. Approve, guide, and oversee the implementation of engineering changes in the field.
System Performance:
Monitor and verify system performance to ensure it meets operational requirements. Collaborate with the SE and SOC teams to enhance their technical expertise.
Process Development:
Develop troubleshooting processes for complex issues tailored to the technical capabilities of field teams. Work closely with the production team to define diagnostic tools for monitoring on-site faults.
At our company, we are guided by our core values: leadership, accountability, one team, excellence, and customer centricity. These principles inspire our team to achieve greatness and master the fulfillment symphony.
Founded in 2015, we have raised $338 million to date and is backed by Aleph, Corner Ventures, Canada Pension Plan Investment Board (CPPIB), Evolv (Kraft Heinz), Innovation Endeavors, La Maison, Playground Ventures, and Temasek.
Tier 3 Engineer
We are seeking a highly skilled and motivated Tier 3 Engineer to join our Delivery team in Israel. As the final escalation point within our Support organization, you will play a critical role in connecting R&D, engineering, production, and quality departments, addressing complex mechanical and electrical issues that Tier 1 and Tier 2 teams in the field have been unable to resolve.
Job Overview
Under general supervision, you will troubleshoot and resolve the most challenging and complicated issues.
You will provide constant feedback to the R&D team, improving system robustness and reliability and enriching the next version of the product with field experience.
What you'll do:
Technical Troubleshooting:
Independently troubleshoot and resolve the most challenging and complex issues encountered in the field. Provide feedback to the R&D team to enhance system robustness and reliability, contributing to improving future product versions.
Collaboration:
Work closely with Delivery system engineers, NPI engineers, and R&D engineers to share knowledge and best practices. Serve as the primary technical focal point for on-site teams (Tier 2) regarding mechanical and electrical issues.
Engineering Support:
Partner with R&D, production, and quality teams to resolve advanced technical issues raised by global service teams. Approve, guide, and oversee the implementation of engineering changes in the field.
System Performance:
Monitor and verify system performance to ensure it meets operational requirements. Collaborate with the SE and SOC teams to enhance their technical expertise.
Process Development:
Develop troubleshooting processes for complex issues tailored to the technical capabilities of field teams. Work closely with the production team to define diagnostic tools for monitoring on-site faults.
Requirements:
Experience:
Minimum of 4 years of experience in a field technical role within a multidisciplinary environment. A hands-on approach is essential.
Technical Skills:
Proficiency in using debugging tools and lab simulations to analyze problems and identify solutions. Experience in the electro-mechanical industry with a foundational understanding of robotic systems.
Problem-Solving:
Strong ability to logically troubleshoot hardware issues, determine root causes, and propose effective workarounds and solutions.
Leadership & Communication:
Capable of independently leading and coordinating fieldwork. Excellent interpersonal skills, with the ability to convey technical information to non-technical stakeholders. Strong team player with excellent presentation and communication skills.
Documentation:
Ability to write technical specifications, detailed field notes, and collaborate with R&D to identify system bugs and workarounds.
Experience:
Minimum of 4 years of experience in a field technical role within a multidisciplinary environment. A hands-on approach is essential.
Technical Skills:
Proficiency in using debugging tools and lab simulations to analyze problems and identify solutions. Experience in the electro-mechanical industry with a foundational understanding of robotic systems.
Problem-Solving:
Strong ability to logically troubleshoot hardware issues, determine root causes, and propose effective workarounds and solutions.
Leadership & Communication:
Capable of independently leading and coordinating fieldwork. Excellent interpersonal skills, with the ability to convey technical information to non-technical stakeholders. Strong team player with excellent presentation and communication skills.
Documentation:
Ability to write technical specifications, detailed field notes, and collaborate with R&D to identify system bugs and workarounds.
This position is open to all candidates.
