How youll shape the future of B2B sales:
Collaborate closely with Customer Support, Product Managers, Customer Success, and other teams to ensure the written documentation stays aligned with the product's functionality and appearance.
Full responsibility for our External & Internal knowledge base, including performance tracking and improvement suggestions accordingly.
Identify customer needs and content gaps, and suggest new topics to address them.
Responsible for overseeing all product releases with relevant stakeholders to ensure timely documentation releases
Be our user, customize the content to their needs, and not only describe product features.
Lead content-related projects under the CS department.
Use Jira and other tools to track features and enhancements, identify requirements, and create new content to support releases.
Work alongside Support, Product, and R&D teams on projects like updating the documentation style guide, enhancing the design system, and adding improvements to our internal knowledge base.
Ensure the all-around appearance and consistency (style, fonts, images, videos, and tone of voice).
Heres what we need from you:
2-5 years of Technical Writing experience in a SAAS company – Must.
English Native speaking – Must.
Outstanding writing skills with the ability to organize technical content efficiently while writing clearly & simply.
Capable of juggling multiple tasks and meeting tight deadlines, ensuring timely content release while putting high attention to details.
High Attention to details.
Past Knowledge of software product environments and practices.
Self-starter, result-oriented, process-oriented, high-energy, adaptable, and inquisitive attitude.
CRM & API understanding – Salesforce, Bullhorn, HubSpot, etc.
Familiarity with Jira, PRDs, Monday – advantage.
Please add 1-2 examples of articles you wrote.
