We are looking for a Technical Support – Tier 1.
About the Role:
You will work with amazing people who work together to improve the cybersecurity field, you will work closely with many cybersecurity specialists and will get to know the penetration testing world from the inside.
Since our Tier 1 works in shifts, some of the work will be done from our offices and some from home.
Roles & Responsibilities:
Handling issues through our ticket lifecycle which includes acknowledging receiving the ticket, triage/troubleshooting, resolving the issue, and communicating to the client.
Provide end-user support using Salesforce, make sure to follow Support procedures and best practices using the right macros, triggers and automation tools and maintain internal and external documentation.
Contribute to our growing knowledge base of articles.
Act as a liaison person between several internal departments and end-users.
When a major issue occurs, act as the point of contact in creating status reports and analysis to high level managers.
About the Role:
You will work with amazing people who work together to improve the cybersecurity field, you will work closely with many cybersecurity specialists and will get to know the penetration testing world from the inside.
Since our Tier 1 works in shifts, some of the work will be done from our offices and some from home.
Roles & Responsibilities:
Handling issues through our ticket lifecycle which includes acknowledging receiving the ticket, triage/troubleshooting, resolving the issue, and communicating to the client.
Provide end-user support using Salesforce, make sure to follow Support procedures and best practices using the right macros, triggers and automation tools and maintain internal and external documentation.
Contribute to our growing knowledge base of articles.
Act as a liaison person between several internal departments and end-users.
When a major issue occurs, act as the point of contact in creating status reports and analysis to high level managers.
Requirements:
1-2 years prior familiarity in tech support, desktop support, or a similar role
Strong technical troubleshooting skills.
Basic knowledge in Linux.
Excellent communication skills, and the ability to work within a team.
Attention to detail and good problem-solving skills.
Ability to recognize problematic trends.
Get things done attitude and the ability to multitask.
Ability to work independently with little direct supervision and as a part of a team
Ability to commute 2 day a week to the office
The ability to work in shifts, and handle issues/escalations at any time during the week if needed.
Fluent English (written and verbal)
It will be great if you have:
Technical writing skills.
Experience with Salesforce
Experience with customer-facing assignments
Experience with information security/cyber systems and Penetration Testing tools
1-2 years prior familiarity in tech support, desktop support, or a similar role
Strong technical troubleshooting skills.
Basic knowledge in Linux.
Excellent communication skills, and the ability to work within a team.
Attention to detail and good problem-solving skills.
Ability to recognize problematic trends.
Get things done attitude and the ability to multitask.
Ability to work independently with little direct supervision and as a part of a team
Ability to commute 2 day a week to the office
The ability to work in shifts, and handle issues/escalations at any time during the week if needed.
Fluent English (written and verbal)
It will be great if you have:
Technical writing skills.
Experience with Salesforce
Experience with customer-facing assignments
Experience with information security/cyber systems and Penetration Testing tools
This position is open to all candidates.
