we are looking for a Technical Support Team Leader
A day in the life
A day in the life
Manage a global team of our leading experts
Regularly oversee our L3 operational efficiency- KPI driven team
Facilitate partner facing technical calls
Manage R&D facing relationships and defects/bugs ongoing management.
Utilize various platforms/tools to ensure successful technical implementation of client requirements
Facilitate the integration and troubleshooting process by providing technical assistance to both Account Managers and clients
Diligently troubleshoot product issues before escalating to the appropriate group
Provide technical know-how and best practices to ensure proper implementation of solutions
Resolve case tickets from the Supply Operations teams queue & internal escalations
Requirements:
2-3 years of experience in a technical support field- a must!
1-2 years of managerial experience- preferably a global technical team with partner facing experience.
Ad-Tech, programmatic, supply/demand side hands on experience – advantageous
Natural leadership skills, manage good relationships with cross-functional teams and manage escalations
Capable of driving partners technical calls
Good understanding of mobile app certification & QA processes – experienced in profiling and troubleshooting in-app web components
knowledge of Internet technologies, and a demonstrated capacity to learn
Hands on experience with server-side integrations troubleshooting & setup
Ability to actively drive problems to resolution
Sound decision-making and critical thinking skills
Very good analytical skills, sharp & fast thinker
Ability to interact with the staff, management, and peers in a professional manner
Good knowledge of JavaScript & SQL, knowledge in APIs and apps integrations, experience using CRM products and experience with browser developer tools
2-3 years of experience in a technical support field- a must!
1-2 years of managerial experience- preferably a global technical team with partner facing experience.
Ad-Tech, programmatic, supply/demand side hands on experience – advantageous
Natural leadership skills, manage good relationships with cross-functional teams and manage escalations
Capable of driving partners technical calls
Good understanding of mobile app certification & QA processes – experienced in profiling and troubleshooting in-app web components
knowledge of Internet technologies, and a demonstrated capacity to learn
Hands on experience with server-side integrations troubleshooting & setup
Ability to actively drive problems to resolution
Sound decision-making and critical thinking skills
Very good analytical skills, sharp & fast thinker
Ability to interact with the staff, management, and peers in a professional manner
Good knowledge of JavaScript & SQL, knowledge in APIs and apps integrations, experience using CRM products and experience with browser developer tools
This position is open to all candidates.
