We are looking for a valiant Technical Support Specialist to join the support team and provide exceptional technical assistance to a global community of passionate gamers and developers.
As our Tech Support Champion, you'll tackle technical challenges, collaborate with our R&D team, and ensure seamless user support across various platforms.
So if you're a tech-savvy gaming enthusiast with a knack for problem-solving and a desire to help shape the future of gaming technology, come join us.
Responsibilities
In this role, you will:
Provide comprehensive support to our users across all channels, including Helpdesk, Twitter, Discord, and Reddit.
Conduct advanced log analysis and collaborate closely with the R&D team to resolve technical issues.
Facilitate remote debug sessions with users, ensuring effective problem resolution.
Consistently go the extra mile to engage and assist users, enhancing their overall experience.
Serve as the company's gatekeeper, maintaining the integrity and quality of user interactions.
As our Tech Support Champion, you'll tackle technical challenges, collaborate with our R&D team, and ensure seamless user support across various platforms.
So if you're a tech-savvy gaming enthusiast with a knack for problem-solving and a desire to help shape the future of gaming technology, come join us.
Responsibilities
In this role, you will:
Provide comprehensive support to our users across all channels, including Helpdesk, Twitter, Discord, and Reddit.
Conduct advanced log analysis and collaborate closely with the R&D team to resolve technical issues.
Facilitate remote debug sessions with users, ensuring effective problem resolution.
Consistently go the extra mile to engage and assist users, enhancing their overall experience.
Serve as the company's gatekeeper, maintaining the integrity and quality of user interactions.
Requirements:
A strong passion for video games, on both PC and console platforms.
1-2 years of relevant experience in technical support or customer service roles.
Availability for a part-time position (approximately 60%).
Familiarity with support helpdesk or CRM systems, such as Zendesk or Freshdesk.
Experience with community support on platforms like Discord and Reddit, including server moderation.
Native English speaker with excellent verbal and written communication skills.
Strong technological orientation and adeptness in handling tech-related queries.
Customer-oriented approach with a high level of service awareness.
Ability to work efficiently under pressure and manage multiple assignments simultaneously.
Self-motivated, independent, and responsible, with a readiness to take initiative.
Experience in troubleshooting for Windows and Mac OS platforms.
Excellent dragon-riding skills.
A strong passion for video games, on both PC and console platforms.
1-2 years of relevant experience in technical support or customer service roles.
Availability for a part-time position (approximately 60%).
Familiarity with support helpdesk or CRM systems, such as Zendesk or Freshdesk.
Experience with community support on platforms like Discord and Reddit, including server moderation.
Native English speaker with excellent verbal and written communication skills.
Strong technological orientation and adeptness in handling tech-related queries.
Customer-oriented approach with a high level of service awareness.
Ability to work efficiently under pressure and manage multiple assignments simultaneously.
Self-motivated, independent, and responsible, with a readiness to take initiative.
Experience in troubleshooting for Windows and Mac OS platforms.
Excellent dragon-riding skills.
This position is open to all candidates.
