Our Group (traded on the Tel Aviv stock exchange) is a leading, well-established, company in Israel for providing technological solutions in FinTech, Invest Tech, Legal Tec, and Business Tech (BT).
The LegalTech business unit is looking for a technical supporter specialist to join the team.
The ideal candidate loves talking to people and helping to solve issues. Responsibilities
* Provide Technical Support to customers via various phone, email, and chat channels.
* Provide knowledgeable, technical, and instructional answers to questions about our product, and solve basic technical issues
* Diagnose and troubleshoot technical issues reported by customers and provide timely resolutions.
* Escalate complex issues to the appropriate internal teams and follow up to ensure a prompt resolution.
* Collaborate with cross-functional teams to resolve customer issues and improve overall product performance.
* Document support cases, including the details of the reported issue, troubleshooting steps taken, and the final resolution.
The LegalTech business unit is looking for a technical supporter specialist to join the team.
The ideal candidate loves talking to people and helping to solve issues. Responsibilities
* Provide Technical Support to customers via various phone, email, and chat channels.
* Provide knowledgeable, technical, and instructional answers to questions about our product, and solve basic technical issues
* Diagnose and troubleshoot technical issues reported by customers and provide timely resolutions.
* Escalate complex issues to the appropriate internal teams and follow up to ensure a prompt resolution.
* Collaborate with cross-functional teams to resolve customer issues and improve overall product performance.
* Document support cases, including the details of the reported issue, troubleshooting steps taken, and the final resolution.
Requirements:
* Proven work experience for at least 1-2 years, as a Technical Support Specialist or in a similar role.
* Strong knowledge of computer systems, networks, and software applications.
* Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical users.
* Strong customer service orientation and the ability to work effectively in a fast-paced environment.
* Quick learner & details oriented.
* Self-managed and team oriented.
* Knowledge and familiarity with SQL databases – an advantage.
* Certifications: A+, MCSA – an advantage.
* Proven work experience for at least 1-2 years, as a Technical Support Specialist or in a similar role.
* Strong knowledge of computer systems, networks, and software applications.
* Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical users.
* Strong customer service orientation and the ability to work effectively in a fast-paced environment.
* Quick learner & details oriented.
* Self-managed and team oriented.
* Knowledge and familiarity with SQL databases – an advantage.
* Certifications: A+, MCSA – an advantage.
This position is open to all candidates.
