The Technical Support Specialist will support our worldwide customers by providing a deep analysis of customers technical queries, working closely with R&D and Sales
Responsibilities:
Support customers with integration-related issues.
Investigating and troubleshooting complex customer issues, while being responsible for follow-up, providing resolution, and verifying customer satisfaction.
Resolve problems independently and understand the correct escalation procedures.
Communicating customer issues and requests to product management and R&D.
Maintain and manage our internal Knowledge Base.
Requirements:
5 years of experience in Technical Support or equivalent background- a must.
Hands-on Networking experience A MUS. CCNA level or higher preferred.
Hands-on experience in Windows and Linux based environments- a must.
Working experience in at least one of the following tech industries: Telecom, Telemetry, Broadcasting, Testing Equipment.
Working experience in a Teleoperation related industry huge advantage: Drones, UAV, UGV, Automotive.
Experience with configuring Pixhawk flight controllers – an Advantage.
Fluent in English both written and spoken skills.
Excellent customer service skills.
Advanced analytical thinking and problem-solving skills
The ability to work in stressful situations, team player and self-managed.
Able to handle and escalate issues as needed.
Familiarity with Customer Relationship Management ( CRM ) tools.
5 years of experience in Technical Support or equivalent background- a must.
Hands-on Networking experience A MUS. CCNA level or higher preferred.
Hands-on experience in Windows and Linux based environments- a must.
Working experience in at least one of the following tech industries: Telecom, Telemetry, Broadcasting, Testing Equipment.
Working experience in a Teleoperation related industry huge advantage: Drones, UAV, UGV, Automotive.
Experience with configuring Pixhawk flight controllers – an Advantage.
Fluent in English both written and spoken skills.
Excellent customer service skills.
Advanced analytical thinking and problem-solving skills
The ability to work in stressful situations, team player and self-managed.
Able to handle and escalate issues as needed.
Familiarity with Customer Relationship Management ( CRM ) tools.
This position is open to all candidates.
