The team is responsible for supporting company clients.
The role includes:
Managing incoming calls to the support team mailbox.
Managing incoming calls to the development team (BUGS).
Ongoing monitoring, updating, and documenting of the calls.
Resolving complex issues involving multiple factors and systems.
Meeting the support teams goals while satisfying customers, business partners, and sales personnel.
Escalating complex issues to the support center.
Providing service to customers in different countries and time zones.
Close collaboration with the development team, reporting bugs, and consulting to resolve issues.
Full cooperation with sales personnel.
Ongoing updates to the support manager regarding the status of the calls.
The position requires 2-3 shifts per week, from Monday to Thursday between 16:00-00:00 and on Fridays between 8:00-16:00. Availability for Friday night shifts is required.
Bachelor's degree student in engineering/computer science/medicine- Must
High proficiency in English – reading, writing, and speaking- Must
Basic technical sense.
Knowledge and experience with Microsoft architectures – AD.
Windows-based operating systems.
Basic knowledge of SQL.
Basic knowledge of networks.
Service-oriented.
Good interpersonal communication skills.
