In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
This role is flexible in that you can work up to 50% from home.
mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Response and Resolution
You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices
Readiness
You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
Product/Process Improvement
You engage with Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving product improvements
This role is flexible in that you can work up to 50% from home.
mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Response and Resolution
You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices
Readiness
You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
Product/Process Improvement
You engage with Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving product improvements
Requirements:
Relevant experience with technical support, technical consulting , or information technology OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND experience with technical support, technical consulting, or information technology
Knowledge in Linux , OSS Administration
Knowledge of container technology and fluency in Kubernetes Linux , OSS
Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)
Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, etc.)
Experience in Core Linux administration (boot process, file systems, network device and protocol configuration)
Familiarity of Docker, Container, AKS
Expertise in managing cluster environment (SUSE, RedHat, Veritas)
Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP
Experience in one or more of these areas desirable
Operating System, Virtualization
Knowledge of LDAP, Security and OS Internals concepts
Understanding of Virtualization concepts and virtual system administration (Hyper-V, VMWare, Xen configuration and administration)
Preferred knowledge of Cloud Networking
Understanding of the OSI model and related concepts
Knowledge of networking concepts including VIPs, NAT, DNS
Knowledge of container specific networking concepts such as CNI
Knowledge of networking tools (ping, tracert, tracemon, tcpdump, etc.)
Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
Understanding of the OSI model and related concepts
Microsoft Azure Platform (Preferred)
Microsoft Azure architecture and its components (Fabric, Compute, Storage)
Knowledge of Microsoft Azure Platform services
Azure Platform development and deployment concepts
Familiarity with development: tools, language, process, methods, troubleshooting
Language Qualification
English Language: fluent in reading, writing and speaking.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Relevant experience with technical support, technical consulting , or information technology OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND experience with technical support, technical consulting, or information technology
Knowledge in Linux , OSS Administration
Knowledge of container technology and fluency in Kubernetes Linux , OSS
Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)
Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, etc.)
Experience in Core Linux administration (boot process, file systems, network device and protocol configuration)
Familiarity of Docker, Container, AKS
Expertise in managing cluster environment (SUSE, RedHat, Veritas)
Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP
Experience in one or more of these areas desirable
Operating System, Virtualization
Knowledge of LDAP, Security and OS Internals concepts
Understanding of Virtualization concepts and virtual system administration (Hyper-V, VMWare, Xen configuration and administration)
Preferred knowledge of Cloud Networking
Understanding of the OSI model and related concepts
Knowledge of networking concepts including VIPs, NAT, DNS
Knowledge of container specific networking concepts such as CNI
Knowledge of networking tools (ping, tracert, tracemon, tcpdump, etc.)
Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
Understanding of the OSI model and related concepts
Microsoft Azure Platform (Preferred)
Microsoft Azure architecture and its components (Fabric, Compute, Storage)
Knowledge of Microsoft Azure Platform services
Azure Platform development and deployment concepts
Familiarity with development: tools, language, process, methods, troubleshooting
Language Qualification
English Language: fluent in reading, writing and speaking.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
This position is open to all candidates.
