Key Responsibilities
Provide Technical Support via chat, phone and email to customers and partners
Provide assistance with configuration, troubleshooting and best practices to customers and partners
Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner.
Provide fault isolation and root cause analysis for technical issues
Provide Technical Support via chat, phone and email to customers and partners
Provide assistance with configuration, troubleshooting and best practices to customers and partners
Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner.
Provide fault isolation and root cause analysis for technical issues
Requirements:
1-4 years of professional experience in a relevant networking or security support role
Excellent written and verbal communication skills in English
Practical experience with TCP/IP networking protocols
Hands-on experience with Routing & Switching technologies (e.g., OSPF, BGP, VLAN)
Experience working with security technologies such as IPSec, SSL-VPN, NAT
Experience working with Linux-based systems
Strong troubleshooting skills with the ability to independently debug complex network environments involving diverse media and protocols
Review traffic captures to identify and resolve network or security-related problems.
Ability to quickly learn new technologies and adapt to evolving environments (self-learning abilities).
Excellent problem-solving skills, customer focus, and ability to work effectively in a team environment.
1-4 years of professional experience in a relevant networking or security support role
Excellent written and verbal communication skills in English
Practical experience with TCP/IP networking protocols
Hands-on experience with Routing & Switching technologies (e.g., OSPF, BGP, VLAN)
Experience working with security technologies such as IPSec, SSL-VPN, NAT
Experience working with Linux-based systems
Strong troubleshooting skills with the ability to independently debug complex network environments involving diverse media and protocols
Review traffic captures to identify and resolve network or security-related problems.
Ability to quickly learn new technologies and adapt to evolving environments (self-learning abilities).
Excellent problem-solving skills, customer focus, and ability to work effectively in a team environment.
This position is open to all candidates.
