The Technical Operations Team acts as a bridge between Customer Support and R&D.
We investigate and analyze issues, escalate bugs to development when needed, and support engineering in reproducing and resolving them.
The team also manages our HubSpot platform and maintains our public API documentation.
We're looking for a hands-on, curious and resourceful technical support professional to join us!
What you'll do:
Investigate complex tickets and edge cases
Communicate with users and developers working with our API
Collaborate with support, dev, and product teams
Report bugs and help dev teams reproduce them
Manage HubSpot database and monitor syncs
Maintain and own the public API documentation
Run scripts for HubSpot integrations
Use Databricks and logs to identify and diagnose issues quickly
Requirements:
2+ years in a technical support role for a SaaS product
Experience in scripting
Experience with SQL
Excellent written communication with users
Strong teamwork and self-learning skills
Very strong communication skills, fluent in English (both written and verbal)
Advantages
Experience with Swagger and API documentation
Experience with HubSpot
2+ years in a technical support role for a SaaS product
Experience in scripting
Experience with SQL
Excellent written communication with users
Strong teamwork and self-learning skills
Very strong communication skills, fluent in English (both written and verbal)
Advantages
Experience with Swagger and API documentation
Experience with HubSpot
This position is open to all candidates.
