We're looking for Technical Support Engineer as part of the Support Team, based at our technically advanced R&D Center located in Tel Aviv. As a member of the world wide support team, the Technical Support Engineer will provide product support services to Impervas customers and prospects.
Requirements:
Minimum 3 years of experience in one of the following fields:
Technical Support
Networking
Excellent communication (written and verbal) and interpersonal skills – English
Excellent analytical and problem solving skills with a strong sense of customer commitment
Solid understanding in networking (e.g. TCP/IP, routing protocols)
Hands-on experience with Traffic Analysis (Wireshark/tcp dump)
Good understanding of computer systems and other tech products
Experience in working with Worldwide customers- Advantage
Experience as TAM and\or technically managing high profile accounts\customers- Advantage
Hands-on experience with:
HTTP protocol
Various SQL Databases (such as Oracle and MSSQL)
Unix-like operating systems
Virtual and/or Cloud based Environments (such as VMWare and AWS\Azure)
Installation, configuration and maintenance of Web Servers such as IIS / Apache
Load Balancers, Application / Network Firewalls, and similar technologies
Knowledge in SSL and PKI fields
Advanced certifications such as CISSP/CCNP/DBA etc.
Degree in Computer Science or related field
Must Be:
Team player and positive personality person
Enthusiastic about problem solving
Coachable and open to learn from feedback
Eager to learn new technologies
Fast thinker
Analytical thinker
Self-learner, Autodidact
Striving for excellence
Minimum 3 years of experience in one of the following fields:
Technical Support
Networking
Excellent communication (written and verbal) and interpersonal skills – English
Excellent analytical and problem solving skills with a strong sense of customer commitment
Solid understanding in networking (e.g. TCP/IP, routing protocols)
Hands-on experience with Traffic Analysis (Wireshark/tcp dump)
Good understanding of computer systems and other tech products
Experience in working with Worldwide customers- Advantage
Experience as TAM and\or technically managing high profile accounts\customers- Advantage
Hands-on experience with:
HTTP protocol
Various SQL Databases (such as Oracle and MSSQL)
Unix-like operating systems
Virtual and/or Cloud based Environments (such as VMWare and AWS\Azure)
Installation, configuration and maintenance of Web Servers such as IIS / Apache
Load Balancers, Application / Network Firewalls, and similar technologies
Knowledge in SSL and PKI fields
Advanced certifications such as CISSP/CCNP/DBA etc.
Degree in Computer Science or related field
Must Be:
Team player and positive personality person
Enthusiastic about problem solving
Coachable and open to learn from feedback
Eager to learn new technologies
Fast thinker
Analytical thinker
Self-learner, Autodidact
Striving for excellence
This position is open to all candidates.
