משרות תוצאות חיפוש מתאימות לבקשתך:

ere looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with our customers in France, focusing on three aspects:
Accelerate adoption of our products and value realization.
Explore new opportunities of expansion by understanding the scope of customer use cases.
Enhance customer loyalty.
As a Technical Success Manager for the French Market you will have the below responsibilities-
Focus on the customers continuous interactions with us, the customers lifetime value and the associated NPS/CSAT scores.
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the Platform.
Provide Service to the Sales team by focussing on customers strategy, and to make sure the Platform helps customers achieve their goals, enabling the Sales account manager to be there when customers need them and to get renewals, upsells done on time.
Formulate and deliver projects by collaborating with our customers based on agreed upon timelines.
Work with the Solution engineering and Professional Services teams to ensure all customers complete their projects timely and successfully.
Monitor the customer's health and their perception of the brand by becoming a Platform Health Expert.
By effectively communicating technical knowledge and operational excellence to customers on best practice and ensuring they maintain a healthy platform.
Be first point of escalation.
Develop full understanding of the Platform, including:
The value proposition and sales messaging.
Out of box reporting where needed.
Success journey planning and execution.
Continuous communication and working relationship.