Represent the technical writers team, build relationships with product managers, R&D, architects, marketing, support and sales engineers locally as well as remotely in a globally distributed organization
Lead the technical writers, content strategy, and content operations
Determine resourcing and prioritization of issues affecting product docs teams as well as the the team tasks and load
Advocate for best practices in product documentation, documentation as a key component of delivering our products, and demonstrate the value of documentation to the business
Advocate and implement best practices in tooling and automation of API reference based on OpenAPI and SDK code snippets
Help your team succeed and provide the most advanced and up to date documentation to customers.
Actively research and implement content, format, and technical standards changes to improve the usability or production of the customer documentation.
Manage the documentation release process ensuring that the required reviews and quality control processes are followed before publishing.
2+ years of experience in a Team Lead role, preferably in a SaaS company that expose APIs
Minimum of 7+ years of experience writing technical documentation for mainly an external developer audience
Capable setting best practices for documentation aimed at a technical, expert audience
Demonstrable experience of setting, meeting and exceeding OKRs and related metrics
A passion for documentation as part of the overall experience of using a software product
Excellent skills in communication, process building, and navigating organizational changes
Great interpersonal skills and ability to collaborate with both managers and individual contributors, speaking to both technical and business interests
Strong attention to details
English mother tongue
Bonus Points:
Track record of automating API reference documentation based on OpenAPI and SDK
Experience documenting error codes, web hooks and similar API related capabilities
Experience with Paligo CMS, Swaggerhub and Postman
Experience in the Payments domain
