Artlist is where the creative arts meet technology. If there’s one thing we all have in common, it’s a love of music and film, which is why we build innovative products to help content creators make amazing videos. We do this by giving them the best music, footage, sound effects, and editing software around. We also revolutionized the industry with a radical new music licensing model that has since become the global standard. Artlist now is the go-to platform for over 16M content creators across more than 160 countries. Our users range from beginner social creators to megabrands like Apple, Google, Nike, Coca-Cola, and Netflix. Our products:
* Artlist: a platform for the highest-quality, royalty-free music, SFX, footage, and video templates
* Motion Array: a leading video template platform that also offers software plugins, and over 1 million royalty-free songs, videos, sound effects, photos, and graphics
* FXhome: a cutting-edge developer of video, VFX, and image editing software We are looking for a Technical Customer Support to join our Support team in our Tel Aviv office.
Role Purpose When people contact us for customer support, you will be the one who responds. Whether it's via our online ticket system, live chat or articles found within our Help Center, you’ll answer questions about our products, using your technical ability to get to the route of the problem and provide easy to understand advice to our users. In addition, you will also provide a 2nd line of support for customers requiring technical support with the identification and documentation of system bugs, troubleshooting potential problems caused when using our product in 3rd party applications and more complex questions about the creative tools and software assets available within our platform.
Wake up for this
* Help content creators from all over the world through online support
* Become a master of our products, music and film licensing, web troubleshooting and more
* Use your own creativity to offer solutions
* Collaborate with A&R, Music, Creative, Footage and other departments within the company
* Artlist: a platform for the highest-quality, royalty-free music, SFX, footage, and video templates
* Motion Array: a leading video template platform that also offers software plugins, and over 1 million royalty-free songs, videos, sound effects, photos, and graphics
* FXhome: a cutting-edge developer of video, VFX, and image editing software We are looking for a Technical Customer Support to join our Support team in our Tel Aviv office.
Role Purpose When people contact us for customer support, you will be the one who responds. Whether it's via our online ticket system, live chat or articles found within our Help Center, you’ll answer questions about our products, using your technical ability to get to the route of the problem and provide easy to understand advice to our users. In addition, you will also provide a 2nd line of support for customers requiring technical support with the identification and documentation of system bugs, troubleshooting potential problems caused when using our product in 3rd party applications and more complex questions about the creative tools and software assets available within our platform.
Wake up for this
* Help content creators from all over the world through online support
* Become a master of our products, music and film licensing, web troubleshooting and more
* Use your own creativity to offer solutions
* Collaborate with A&R, Music, Creative, Footage and other departments within the company
Requirements:
What we are looking for
* Versatile, self-motivated, can offer creative solutions and a fast learner with a curious mind
* Somebody who is comfortable to challenge the status quo and take ownership of driving change initiatives
* An expressive and descriptive writer
* 2+ years experience in a technical support role in customer service
* Demonstrated experience in video creation, video editing with experience using third party plugins and assets to create content – required
* Great investigation skills, independent approach to troubleshooting and solving problems
* Native English or near-native level English speaker with excellent communication skills
This position will suit someone with technical customer service experience who wants to work for a consumer-focussed software company. The person will need to be highly computer literate, have a love of using creative software and possess an aptitude to learn quickly. Full training in our products, systems and processes will be given to the successful candidate.
What we are looking for
* Versatile, self-motivated, can offer creative solutions and a fast learner with a curious mind
* Somebody who is comfortable to challenge the status quo and take ownership of driving change initiatives
* An expressive and descriptive writer
* 2+ years experience in a technical support role in customer service
* Demonstrated experience in video creation, video editing with experience using third party plugins and assets to create content – required
* Great investigation skills, independent approach to troubleshooting and solving problems
* Native English or near-native level English speaker with excellent communication skills
This position will suit someone with technical customer service experience who wants to work for a consumer-focussed software company. The person will need to be highly computer literate, have a love of using creative software and possess an aptitude to learn quickly. Full training in our products, systems and processes will be given to the successful candidate.
This position is open to all candidates.
