If you see customer/partner relationships as a canvas for your artistic flair and a playground for your technical precision, then congratulations you’ve just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer experience.
Responsibilities:
Serve as a trusted advisor to our AppHarbr customers by utilizing your deep understanding of solutions to help achieve customers’ business goals.
Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions.
Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
Develop and maintain a deep understanding of client needs and drivers and align technology to support those needs.
Provide training and education on our products and new features through demos, webinars and training.
Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
Work with internal stakeholders to support and drive successful renewals.
Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
Provide technical support and troubleshooting assistance to clients, escalating issues as needed and ensuring timely resolution.
Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
Own your accounts, build the relationship with the technical and management teams and with C-level executives.
3+ years of tech B2B SAAS customer success, account management or technical account management, working with mid to large, enterprise-level accounts.
Ability to understand customer needs and requirements and translate them into actionable items and plans for the company’s internal stakeholders.
An analytical disposition. You’re comfortable digging through data, manipulating it in excel, and drawing out impactful insights for your clients.
Excellent problem-solving skills.
You’re curious and tech-savvy. You enjoy deep diving into the technical details and have the ability to demonstrate your technical depth and skills.
Excellent communicator with fluent spoken and written English.
Problem-solving skills: youre a natural troubleshooter, process oriented and a good communicator.
Experience in adtech/martech/cyber security big advantage.
