Provide excellent & differentiated tech support to our partners
Leading Technical Support on various products
Resolving customer problems; identifying trends & weak points and contacting relevant teams
Review & analyze products quality issues and provide technical advice
Meet and exceed departments targets & KPIs
Strategic approach to improve customer service experience
Analyzing service and customer service data
Working closely and in synchronization with various internal and external interfaces.
Leading Technical Support on various products
Resolving customer problems; identifying trends & weak points and contacting relevant teams
Review & analyze products quality issues and provide technical advice
Meet and exceed departments targets & KPIs
Strategic approach to improve customer service experience
Analyzing service and customer service data
Working closely and in synchronization with various internal and external interfaces.
Requirements:
Experience in Technical Support service roles.
Familiarity with the field of televisions
High analytical skills- experience in analyzing complex data
Creativity and problem-solving skills
Ability to understand and manage complex processes.
Ability to work cooperatively in a team and as an individual.
Excellent PowerPoint and Excel control
Training experience
English- Must
Experience in Technical Support service roles.
Familiarity with the field of televisions
High analytical skills- experience in analyzing complex data
Creativity and problem-solving skills
Ability to understand and manage complex processes.
Ability to work cooperatively in a team and as an individual.
Excellent PowerPoint and Excel control
Training experience
English- Must
This position is open to all candidates.
