The Dev Support Teams responsibility is to investigate and solve intrinsic problems, find smart and elegant workarounds (written in Python and Bash), build, and characterize support tools and utilities.
You should be willing to travel abroad to customers and work at irregular hours.
What Youll Do:
Maintain good internal and external customer communication and minimize escalations to R&D.
Take full ownership of customers technical product issues, from initial troubleshooting and writing RCAs, to resolution and communication.
Prioritize daily missions/tickets and manage critical escalations.
Work closely with our developers, product managers, and architecture team.
Provide the field with proper procedures on our operation and maintenance.
Create and lead support improvement processes across the company.
You must be a natural problem-solver, curious about new technologies, an initiative taker, and a great communicator. You must have a Can Do attitude and excellent English.
The ideal candidate will have the following:
Experience in troubleshooting and applying recovery procedures.
Hands-on experience in development/L3 support.
Work experience with Docker and orchestration systems (mainly Kubernetes).
Work experience with AWS/Azure/Google Cloud.
Work experience in Linux environments.
Troubleshooting experience at a developer level.
Excellent English communication and presentation skills (verbal as well as written).
Experience writing scripts (Bash, Python).
Familiarity with Big Data technologies and implementations.
Academic degree in Computer Science/Industrial Engineering.
