As a Tier 3 Support Engineer, you will be responsible for managing global customer technical issues, overseeing internal escalations, maintaining the knowledge base, providing product feedback, and leading support-related projects.
Responsibilities:
Monitor the operational performance of financial systems.
Take ownership of technical issues and provide tier 2/3 support for major financial clients.
Handle complex investigations and debugging, particularly in Fluent code for FIXation issues.
Implement configuration modifications and thoroughly document troubleshooting and resolution steps.
Requirements:
Previous experience in a similar support role.
Proficiency in C++ development.
Knowledge of scripting languages such as Python and Bash.
Strong understanding of Linux systems, including log analysis, regular expressions, and process management.
Basic understanding of networking principles, including telnet and TCP/IP.
Advantage:
Previous experience in a similar support role.
Proficiency in C++ development.
Knowledge of scripting languages such as Python and Bash.
Strong understanding of Linux systems, including log analysis, regular expressions, and process management.
Basic understanding of networking principles, including telnet and TCP/IP.
Advantage:
Experience as an Integration Developer in production environments is preferred.
Experience in quality assurance (QA).
Background in finance, including familiarity with the FIX protocol and FX trading.
Familiarity with Jira or ServiceNow.
Experience in high-performance software systems, code optimization, and latency measurement.
Fluent English
This position is open to all candidates.
