Responsibilities
What Youll Be Doing
Serve as the primary technical contact for customers, handling incidents and inquiries related to deployment, configuration, and performance.
Diagnose and resolve product issues related to connectivity, services, database behavior within complex customer environments.
Guide customers through initial setup and upgrades, ensuring smooth rollouts and minimal disruption.
Work closely with R&D to triage bugs, log reproducible cases, and suggest improvements based on field experience.
Improve observability, documentation, and deployment tooling.
Provide feedback to internal teams about common customer challenges and edge case configurations.
Build scripts, guides, and internal tools to automate repetitive support tasks and empower customer-facing teams.
3+ years of experience in a technical support or DevOps/SRE/implementation role, ideally supporting enterprise software.
Solid understanding of Linux-based systems, networking, containers, and Kubernetes.
Hands-on experience deploying and maintaining applications in on-prem environments.
Strong ability to analyze logs, trace errors, and resolve performance or access issues.
Experience with Node.js-based systems is a plus.
Excellent interpersonal and communication skills, both with technical and non-technical stakeholders.
Comfort in managing multiple priorities in a fast-paced, customer-driven environment
