Our company is a global leader of cyber security and application delivery solutions for physical, cloud, and software defined data centers.
At our company, we live and breathe cybersecurity.
It is our passion.
Each day, our international team works to earn the trust of more than 12,500 organizations around the globe.
Keeping them safe is our mission.
To that end, we go head-to-head with politically motivated hacktivists, dangerous nation-state threat actors and other notorious cyber attackers these are not your average adversaries.
Backed by nearly 30 years of experience, our company is best known for its technical excellence and innovative network and application security solutions.
That is why it is so important that we build our team with bold and bright talent.
What is the job:
As a Support Engineer, You will be part of the team that supports the Cloud infrastructure health and service monitoring 24×7.
The group supports the ERT (Emergency Response Team) and Operations team, providing first-level support, troubleshooting for all operative and infrastructure incidents for a global distributed network, and maintaining internal tickets, alerts, and KPIs.
You will perform the initial evaluation and, if unable to resolve the issue, will escalate it to the relevant team with needed information.
The Engineer will manage the war room if needed and relay the impact to all relevant parties.
Why you should join us:
Employees from more than 40 countries have chosen our company as a place where they can belong.
Our company has been recognized by Glassdoor and BDI as one of the Worlds Best Places to Work, ranking among the top 100 companies across the globe in the IT category.
Our company has also been named a Gold Winner for Application Security in the 2023 Globee Cybersecurity Awards, by Forrester a Leader in DDoS Protection, and has been named a Leader in WAF Market by Quadrant Knowledge Solutions.
We are equally committed to our people.
We strive to create a dynamic work environment that celebrates diversity, promotes equality, and thrives on the unique contributions of each individual.
If you are ready to be part of a global-minded company that is inspired to create a better, safer future; and if and want to fight for the good guys and be at the forefront of helping companies protect their most critical assets from todays cyber adversaries, then youve found the right fit at our company.
Primary Location: Tel Aviv.
At our company, we live and breathe cybersecurity.
It is our passion.
Each day, our international team works to earn the trust of more than 12,500 organizations around the globe.
Keeping them safe is our mission.
To that end, we go head-to-head with politically motivated hacktivists, dangerous nation-state threat actors and other notorious cyber attackers these are not your average adversaries.
Backed by nearly 30 years of experience, our company is best known for its technical excellence and innovative network and application security solutions.
That is why it is so important that we build our team with bold and bright talent.
What is the job:
As a Support Engineer, You will be part of the team that supports the Cloud infrastructure health and service monitoring 24×7.
The group supports the ERT (Emergency Response Team) and Operations team, providing first-level support, troubleshooting for all operative and infrastructure incidents for a global distributed network, and maintaining internal tickets, alerts, and KPIs.
You will perform the initial evaluation and, if unable to resolve the issue, will escalate it to the relevant team with needed information.
The Engineer will manage the war room if needed and relay the impact to all relevant parties.
Why you should join us:
Employees from more than 40 countries have chosen our company as a place where they can belong.
Our company has been recognized by Glassdoor and BDI as one of the Worlds Best Places to Work, ranking among the top 100 companies across the globe in the IT category.
Our company has also been named a Gold Winner for Application Security in the 2023 Globee Cybersecurity Awards, by Forrester a Leader in DDoS Protection, and has been named a Leader in WAF Market by Quadrant Knowledge Solutions.
We are equally committed to our people.
We strive to create a dynamic work environment that celebrates diversity, promotes equality, and thrives on the unique contributions of each individual.
If you are ready to be part of a global-minded company that is inspired to create a better, safer future; and if and want to fight for the good guys and be at the forefront of helping companies protect their most critical assets from todays cyber adversaries, then youve found the right fit at our company.
Primary Location: Tel Aviv.
Requirements:
Networking flows and protocols knowledge with the ability to understand the distributed SaaS environment,
Good understanding of and experience with managing incidents and supporting systems.
Availability to work in shifts 24/7- at least 5 shifts a week.
Customer and service oriented- experience in a customer facing/support role- a significant advantage.
Excellent troubleshooting and diagnosis capabilities.
Excellent communication skills and teamwork.
Excellent time management, multitasking, and prioritization skills.
Perceptive, fast learner, and able to perform well under pressure.
Create and follow runbooks to assure system health and KPI.
Manage real time incidents with multiple teams.
Clear understanding of networking elements and back-end systems.
How can you stand out:
Experience with similar positions/companies.
Experience with monitoring tools, routers, switches, load balancers, and firewalls.
Knowledge of scripting languages and security protocols.
BSc/BA in Computer Science or equivalent.
Networking flows and protocols knowledge with the ability to understand the distributed SaaS environment,
Good understanding of and experience with managing incidents and supporting systems.
Availability to work in shifts 24/7- at least 5 shifts a week.
Customer and service oriented- experience in a customer facing/support role- a significant advantage.
Excellent troubleshooting and diagnosis capabilities.
Excellent communication skills and teamwork.
Excellent time management, multitasking, and prioritization skills.
Perceptive, fast learner, and able to perform well under pressure.
Create and follow runbooks to assure system health and KPI.
Manage real time incidents with multiple teams.
Clear understanding of networking elements and back-end systems.
How can you stand out:
Experience with similar positions/companies.
Experience with monitoring tools, routers, switches, load balancers, and firewalls.
Knowledge of scripting languages and security protocols.
BSc/BA in Computer Science or equivalent.
This position is open to all candidates.
