The ideal candidate is service-oriented, self-motivated, with excellent organizational skills and a willingness to learn new technologies.
Were a start-up, so the work is highly interdisciplinary. Providing support is the backbone of the job, but youll regularly take part in QA, give product feedback based on your knowledge of clients pain points, and take part in other tasks.
The position is shift-based and requires work during nights and weekends. Day shifts are generally done in our offices in Tel Aviv, but may also be done remotely.
What Youll do
Provide support to enterprise customers on our products and services
Employ creative problem-solving skills to efficiently solve customers issues
Develop expertise in products and stay up to date on new features and improvements
Work with Product and R&D to investigate issues and provide usability feedback from customer
Take part in company projects based on your abilities and interests. Were a young and growing company. We like it when people take initiative and learn new skills.
Native or high-level English
Strong communications skills
Solid technical aptitude and a passion for learning new technologies, products, and methodologies
Strong critical thinking and attention to detail
Flexibility and availability to embrace change
Experience with web technologies and scripting languages – an advantage
1+ year in customer-facing role – an advantage
Experience working with SQL- an advantage
