משרות תוצאות חיפוש מתאימות לבקשתך:

The opportunity
IT Services and Support is looking for experienced Technical Service Representatives, Global Workplace Support Services to be part of the IT service desk team providing L1 support across Teva. An ideal candidate will bring a combination of hands-on technical and good communication capabilities.
How you’ll spend your day
•    Perform initial problem determination (level 1) in support of scope of services with related hardware, software and services support.
•    Provide in-scope technical advice and guidance, trouble shoot end users queries / issues and advise potential resolutions within specified KPIs and metrics.
•    Handle service entitlement failures associated with requests for in-scope services.
•    Assign records to other support groups, as and when required.
•    Act as service desk's advocate when dealing with other support / resolver groups.
•    Initiate the service outage procedure, update VRU status messages with outage information, as required.
•    Process requests for password resets and manage the requests to satisfactory completion.