Were looking for a Customer Success Manager SMB, Sales Intelligence to work closely with a selection of our SMB clients. The ideal candidate will have a background in digital marketing, data and customer success, and enjoy working directly with clients to help solve business problems and provide data-driven outcomes. This role will also serve as a product expert to help drive customer adoption and retention, generating insights and creative ideas for solutions. This role will report to the Team Manager, Client Services, TLV.
So, what will you be doing all day?
Your role as part of the Customer Success Team means your daily responsibilities may include:
Primary Point of Contact: Serve as the main contact for all users on the account, identifying client pain points and defining client success.
Client Onboarding & Training: Manage the onboarding process, provide comprehensive training, and boost engagement with our offerings.
Trusted Advisor: Act as a reliable partner and advisor, offering guidance and support throughout the customer journey.
Churn Risk Management & Retention: Identify and mitigate risks of account churn by implementing proactive measures to retain customers and enhance their experience.
Client Engagement: Ensure clients are actively engaged with the platform, utilizing data-driven insights to highlight the value it brings to their business goals.
Upsell Opportunities: Assist in uncovering and identifying upsell opportunities during the customer lifecycle.
Product Expertise: Develop strong subject matter expertise across all solutions.
So, what will you be doing all day?
Your role as part of the Customer Success Team means your daily responsibilities may include:
Primary Point of Contact: Serve as the main contact for all users on the account, identifying client pain points and defining client success.
Client Onboarding & Training: Manage the onboarding process, provide comprehensive training, and boost engagement with our offerings.
Trusted Advisor: Act as a reliable partner and advisor, offering guidance and support throughout the customer journey.
Churn Risk Management & Retention: Identify and mitigate risks of account churn by implementing proactive measures to retain customers and enhance their experience.
Client Engagement: Ensure clients are actively engaged with the platform, utilizing data-driven insights to highlight the value it brings to their business goals.
Upsell Opportunities: Assist in uncovering and identifying upsell opportunities during the customer lifecycle.
Product Expertise: Develop strong subject matter expertise across all solutions.
Requirements:
Customer Success Experience: Client-facing experience in a customer success role with strong planning and execution capabilities with strong Negotiation skills.
Relationship Building: Excellent relationship-building skills with the ability to quickly establish rapport and trust with clients and internal teams.
Analytical Skills: Analytical and consultative mindset, capable of quickly identifying solutions to problems.
Presentation Skills: Strong presentation and storytelling abilities, particularly in analyzing data to share meaningful insights.
Team Collaboration: Team player with the ability to collaborate effectively with colleagues and business partners, maintaining a strong customer focus.
Proactive & Results-Oriented: Self-motivated, proactive, with an ownership mindset and results-driven approach.
Experience: 2-3 years of experience in roles such as analyst, consulting, or digital marketing (SEO, PPC, media planning).
Digital Marketing Knowledge: Solid understanding and experience in digital marketing – Advantage
Join our team and help SMB clients achieve success by leveraging our innovative solutions!
Customer Success Experience: Client-facing experience in a customer success role with strong planning and execution capabilities with strong Negotiation skills.
Relationship Building: Excellent relationship-building skills with the ability to quickly establish rapport and trust with clients and internal teams.
Analytical Skills: Analytical and consultative mindset, capable of quickly identifying solutions to problems.
Presentation Skills: Strong presentation and storytelling abilities, particularly in analyzing data to share meaningful insights.
Team Collaboration: Team player with the ability to collaborate effectively with colleagues and business partners, maintaining a strong customer focus.
Proactive & Results-Oriented: Self-motivated, proactive, with an ownership mindset and results-driven approach.
Experience: 2-3 years of experience in roles such as analyst, consulting, or digital marketing (SEO, PPC, media planning).
Digital Marketing Knowledge: Solid understanding and experience in digital marketing – Advantage
Join our team and help SMB clients achieve success by leveraging our innovative solutions!
This position is open to all candidates.
