We are looking for a Site Technology Manager
The Site Technology Manager is responsible for leveraging the resources and capabilities of the Enterprise Technology (ET) organization to enable business success across sites and regions, while exemplifying the mission, values, and goals of the Enterprise Technology Office.
The Site Manager actively partners with our business units and fellow ET departments across their site and region of responsibility, emphasizing quality, continuous improvement, and timely response. Site Technology Managers, as members of the ET Infrastructure team, will also serve as the smart hands and feet on the ground at each site, assisting ET Infrastructure and Cybersecurity teams with implementations, troubleshooting, and management of systems, applications, and services as needed.
Site Technology Managers, applying expert judgment, decide on a case-by-case basis whether to provide guidance on self-service tools, escalate issues, delegate to other support staff, or independently resolve them.
The Site Technology will ensure that the quality of technical site support for the site is of excellent quality, and will track issues, risks, and action items, as well as maintain relevant documentation for the site as needed.
This is a full time, exempt, on-site office-based role tied to the Haifa, Israel office, reporting to the Senior Manager, Global Site Technology Operations based in our Portsmouth, NH, USA location.
The Site Technology Manager is responsible for leveraging the resources and capabilities of the Enterprise Technology (ET) organization to enable business success across sites and regions, while exemplifying the mission, values, and goals of the Enterprise Technology Office.
The Site Manager actively partners with our business units and fellow ET departments across their site and region of responsibility, emphasizing quality, continuous improvement, and timely response. Site Technology Managers, as members of the ET Infrastructure team, will also serve as the smart hands and feet on the ground at each site, assisting ET Infrastructure and Cybersecurity teams with implementations, troubleshooting, and management of systems, applications, and services as needed.
Site Technology Managers, applying expert judgment, decide on a case-by-case basis whether to provide guidance on self-service tools, escalate issues, delegate to other support staff, or independently resolve them.
The Site Technology will ensure that the quality of technical site support for the site is of excellent quality, and will track issues, risks, and action items, as well as maintain relevant documentation for the site as needed.
This is a full time, exempt, on-site office-based role tied to the Haifa, Israel office, reporting to the Senior Manager, Global Site Technology Operations based in our Portsmouth, NH, USA location.
Requirements:
Bachelor's degree or technical certifications in an IT-related, Computer Science, or Engineering discipline or equivalent professional experience working in the field of information technology.
Knowledge:
3+ years of experience with system, function, or project management preferred
Knowledge of IT General Controls (ITGC)
Ability to quickly recognize technical issues and escalate or resolve, as necessary
Demonstrated customer service mindset in a fast-paced, dynamic environment
Ability to write and clearly present problem statements and resolutions
Detail-oriented, highly organized, resourceful, with self-starter problem-solving aptitude
Flexible team-player mindset who can work with a variety of interdisciplinary groups
Experience working and coordinating with ET-managed service providers
Awareness of U.S. and international security standards and best practices such as ISO, HIPAA, GDPR, SOX, etc.
Previous project management, functional management, and supervisory experience a plus
Familiarity with healthcare, and/or medical/scientific research is preferred.
Bachelor's degree or technical certifications in an IT-related, Computer Science, or Engineering discipline or equivalent professional experience working in the field of information technology.
Knowledge:
3+ years of experience with system, function, or project management preferred
Knowledge of IT General Controls (ITGC)
Ability to quickly recognize technical issues and escalate or resolve, as necessary
Demonstrated customer service mindset in a fast-paced, dynamic environment
Ability to write and clearly present problem statements and resolutions
Detail-oriented, highly organized, resourceful, with self-starter problem-solving aptitude
Flexible team-player mindset who can work with a variety of interdisciplinary groups
Experience working and coordinating with ET-managed service providers
Awareness of U.S. and international security standards and best practices such as ISO, HIPAA, GDPR, SOX, etc.
Previous project management, functional management, and supervisory experience a plus
Familiarity with healthcare, and/or medical/scientific research is preferred.
This position is open to all candidates.
