At Tesla, our Workshop Supervisors are the front-line leaders of our Service operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations as well as proactively developing team members to reach their full potential.
We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy.
Our Service Supervisors consistently deliver excellent results across both people leadership and business operations. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.
Responsibilities
Supervise the health and safety compliance across the workshop, setting the tone and always leading by example.
Oversee and lead Technicians to achieve KPIs including, but not limited to, customer satisfaction, productivity, Fix Right First Time, profitability, and cost savings.
Monitor performance consistently and be responsible for quality within the workshop, reporting progress to management daily, together with any specific incidents.
Identify any roadblocks disturbing workshop flow and ensure that each technician has the tools and training to perform their role.
Oversee inventory management, making sure the workshop is tidy and well organized.
Ensure that work standards and available engineering procedures are up-to-date, accurate and that all work is compliant.
Hold daily meetings with the team, outlining expectations and workload for the day ahead.
Act as the main point of contact within the workshop, connecting with customers directly if required to limit escalation cases.
Plan, prepare and distribute work to technicians based on skill level, capacity, and resource.
Motivate, lead and inspire the team in continuous improvements and efficiencies.
Conduct regular one-to-ones and feedback sessions with Technicians, providing constructive and clear coaching and following up on development plans and any personnel cases.
Identify any training needs within the team and arrange relevant training courses as required.
Liaise daily with internal teams within the Service Centre including Sales, Delivery, Parts, Front of House and local Senior Management
