What will you do:
* Own the MSP technical onboarding plan.
* Ensure journey compliance (including meeting cadence and EBRs) and identify at-risk customers, developing tailored mitigation plans.
* Improve MSP methodologies and enablement to align with customer needs and industry standards.
* Collaborate with the sales team to understand customer requirements and optimize the customer journey.
* Address product-related queries promptly to enhance customer satisfaction.
* Educate customers on product usage and best practices for maximum efficiency.
* Provide actionable feedback to drive continuous product improvement.
* Analyze evolving customer needs and collaborate on enhancing product features.
* Establish and promote best practices for optimal customer success.
* At least 5 years of experience in the cybersecurity industry.
* At least 3 years of experience as a Technical Account Manager.
* Proficiency in using Salesforce and other customer CRM and engagement tools.
* Bachelor's degree in a relevant field.
* Strong project management skills.
* Ideally, a combined background of post-sale and sales experience.
* Strong empathy for customers and a passion for revenue and growth.
* Deep understanding of value drivers in recurring revenue business models.
* Analytical and process-oriented mindset.
* Extensive knowledge of go-to-market strategies and well-developed process management skills.
* Fluent in English; Hebrew is nice to have.
* Experience with technical team leadership- Advantage
