The ideal candidate will have a proven track record working with enterprise customers with mission critical environments, ability to lead complex technical discussions and own customer relationships.
As a Senior Technical Account Manager, you will be at the forefront of our commitment to delivering unparalleled service to our top-tier customers in the EMEA region.
This role is pivotal in understanding our customers' business goals and priorities, proactively assisting them in achieving desired outcomes, and ensuring the efficient adoption of products.
If you thrive in a dynamic environment, excel at technical problem-solving, and are passionate about building lasting customer relationships, we invite you to be an integral part of our dedicated team.
What You'll Do:
Establish and nurture relationships with top-tier EMEA customers' decision-makers
Provide timely recommendations and proactive assistance to achieve customer outcomes
Serve as a guide, ensuring customers maximize the value of our products and services
Cultivate Trusted Advisor relationships, offering insights and strategic guidance
Ensure proactive communication during service disruptions, maintaining transparency.
Advocate for customers during high-severity cases, fostering long-term partnerships
Collaborate with Engineering and Product teams to address customer needs and drive improvements.
Enterprise customer experience and technical depth are a MUST!
Cloud experience (AWS, GCP, Azure) is a must!
At least 4 years of relevant customer-facing work experience, preferably in the cybersecurity field
Strong technical background and problem-solving skills
Project management skills, with the ability to interact with customer teams at various levels of technical and non-technical depth
Exceptional communication and interpersonal skills
Proactive and self-motivated, with the ability to work independently
Willingness to travel as needed to support customer engagements in EMEA (up to once a month).
Background in sales are not relevant.
Nice to have but not a must :
Bachelor's degree in a relevant field (advanced degree preferred)
Experience working with Cloud platforms
Experience in Cyber Security domains
