The Solution Engineers spend approximately 50% of their time helping customers with their most complex problems and 50% of their time doing development related work. This individual should have proven grasp of datacenter and networking technologies, to provide comprehensive solutions for complex installations, maintenance, or operations for a broad scope of leading-edge networking products.
What you will be doing:
Triage customer issues involving DGX clusters, network adapters and DPUs, including both InfiniBand and Ethernet technologies
Take ownership and drive critical customer issues to resolution
Collaborate with engineering to document, recreate and solve issues
Develop features and tools as part of solution engineering efforts to support all Enterprise Service offerings including InfiniBand, Ethernet, and GPU server technologies
Bring independent analysis, communication, and problem-solving to customer experience.
What we need to see:
BSc in Computer Science, Electrical Engineering, Computer Engineering, or related field (or equivalent experience).
8+ years system software development and troubleshooting experience, ideally with some customer facing.
Experience developing with C/C++ in Linux user space and/or embedded software.
Very good familiarity with Linux OS (tools, utilities, kernel functionality).
Very good familiarity with networking protocols (ETH, IP based, L2/3/4 protocols).
Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented.
Professional-level communication skills, interpersonal skills with a passion to solve problems.
Ways to stand out from the crowd:
InfiniBand, OFED, MOFED, RDMA, ROCE and GPU Technology
Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., NCCL, MPI/UCX)
Server related areas such as Virtualization, HW offloads, Network Acceleration libs, Storage, Performance, etc.
Expertise with shell scripting (Python/Bash)
