We are looking for a Senior Product Analyst to join the central Data team and help drive both product growth and customer experience improvements through data. The analyst will serve as a key partner for the Product, Engineering, and Customer Experience teams-owning the analysis and reporting that connect how people use the product with how they experience it day to day.
Responsibilities:
Analyze product usage and customer behavior to identify trends, friction points, and opportunities for improvement.
Build and maintain dashboards and reports that track key metrics such as adoption, engagement, retention, NPS, and support-related insights.
Partner with Product Managers to define success metrics for new features and monitor their impact after launch.
Collaborate with CX leadership to measure and improve the customer journey across onboarding, support, and long-term retention.
Conduct deep-dive analyses to guide roadmap prioritization and improve customer satisfaction.
Support experimentation (A/B tests) and measure the impact of product and CX initiatives.
Work closely with Engineering and Data teams to ensure accurate tracking and reliable data foundations.
Respond quickly to ad hoc data requests from Product and CX teams.
Responsibilities:
Analyze product usage and customer behavior to identify trends, friction points, and opportunities for improvement.
Build and maintain dashboards and reports that track key metrics such as adoption, engagement, retention, NPS, and support-related insights.
Partner with Product Managers to define success metrics for new features and monitor their impact after launch.
Collaborate with CX leadership to measure and improve the customer journey across onboarding, support, and long-term retention.
Conduct deep-dive analyses to guide roadmap prioritization and improve customer satisfaction.
Support experimentation (A/B tests) and measure the impact of product and CX initiatives.
Work closely with Engineering and Data teams to ensure accurate tracking and reliable data foundations.
Respond quickly to ad hoc data requests from Product and CX teams.
Requirements:
3+ years of experience in product analytics, customer experience analytics, or a similar role in a SaaS or tech company.
Fluency in SQL and comfort working with large datasets, ideally in cloud data warehouses such as Snowflake.
Experience building dashboards in BI tools such as Tableau, Looker, or similar.
Ability to translate complex data into clear, actionable insights for both technical and non-technical audiences.
Curiosity, attention to detail, and a proactive approach to identifying problems and opportunities.
Ability to thrive in a fast-paced environment and work cross-functionally across Product, CX, and Engineering.
Experience designing, running, and interpreting A/B tests to validate hypotheses and measure product impact.
Strong communication skills, both written and verbal, with the ability to influence stakeholders at different levels.
Experience collaborating with cross-functional teams and managing multiple priorities effectively.
Structured approach to problem-solving, balancing attention to detail with focus on business outcomes.
Experience with event-based product analytics tools (such as Mixpanel, Amplitude, PostHog) – Advantage
Experience working closely with both Product and CX teams in a high-growth SaaS environment – Advantage
Experience with customer feedback analysis, support data, or churn prediction – Advantage.
3+ years of experience in product analytics, customer experience analytics, or a similar role in a SaaS or tech company.
Fluency in SQL and comfort working with large datasets, ideally in cloud data warehouses such as Snowflake.
Experience building dashboards in BI tools such as Tableau, Looker, or similar.
Ability to translate complex data into clear, actionable insights for both technical and non-technical audiences.
Curiosity, attention to detail, and a proactive approach to identifying problems and opportunities.
Ability to thrive in a fast-paced environment and work cross-functionally across Product, CX, and Engineering.
Experience designing, running, and interpreting A/B tests to validate hypotheses and measure product impact.
Strong communication skills, both written and verbal, with the ability to influence stakeholders at different levels.
Experience collaborating with cross-functional teams and managing multiple priorities effectively.
Structured approach to problem-solving, balancing attention to detail with focus on business outcomes.
Experience with event-based product analytics tools (such as Mixpanel, Amplitude, PostHog) – Advantage
Experience working closely with both Product and CX teams in a high-growth SaaS environment – Advantage
Experience with customer feedback analysis, support data, or churn prediction – Advantage.
This position is open to all candidates.
