we seek an experienced and highly skilled Senior IT Helpdesk / Team leader to ensure a robust, secure, and accessible IT infrastructure for all employees.
Key Responsibilities:
Lead Technical Support: Manage, prioritize, and resolve complex IT support requests (hardware, software, network, SaaS) via the ticketing system.
Proactive Issue Resolution: Diagnose and resolve complex issues for internal/remote staff, identifying and addressing recurring problems to enhance system reliability.
Documentation & Knowledge: Maintain accurate troubleshooting records and create/update documentation for the IT team.
Key Responsibilities:
Lead Technical Support: Manage, prioritize, and resolve complex IT support requests (hardware, software, network, SaaS) via the ticketing system.
Proactive Issue Resolution: Diagnose and resolve complex issues for internal/remote staff, identifying and addressing recurring problems to enhance system reliability.
Documentation & Knowledge: Maintain accurate troubleshooting records and create/update documentation for the IT team.
Requirements:
Experience: 3-5+ years as an IT Helpdesk/Support Technician in a fast-paced environment.
Technical Expertise: Advanced troubleshooting for network, hardware, and software issues.
Proficiency with Microsoft Windows workstations/servers, Active Directory,Linux, Google Workspace, Office 365, and VMware.
Skills: Fluent English, strong problem-solving, service-oriented mindset, ability to work independently, and commitment to continuous improvement.
Management experience
Nice to Have:
Familiarity with security solutions (XDR, firewalls), cloud platforms (AWS/ GCP/ Azure), and storage solutions.
Experience: 3-5+ years as an IT Helpdesk/Support Technician in a fast-paced environment.
Technical Expertise: Advanced troubleshooting for network, hardware, and software issues.
Proficiency with Microsoft Windows workstations/servers, Active Directory,Linux, Google Workspace, Office 365, and VMware.
Skills: Fluent English, strong problem-solving, service-oriented mindset, ability to work independently, and commitment to continuous improvement.
Management experience
Nice to Have:
Familiarity with security solutions (XDR, firewalls), cloud platforms (AWS/ GCP/ Azure), and storage solutions.
This position is open to all candidates.
