We are seeking a highly skilled and motivated Operations Manager to join our team.
The primary focus of this role will be on managing and optimizing our processes to ensure maximum customer retention and satisfaction. The Operations Manager will play a critical role in driving efficiency, accuracy, and effectiveness in the renewals process while collaborating closely with cross-functional teams.
What you'll do:
Lead and manage the day-to-day operations of the renewal process, ensuring timely and efficient renewals
Develop and implement strategies to improve success rates, including proactive outreach, customer segmentation, and targeted communication campaigns
Analyze customer data to identify trends, predict churn risk, and develop strategies to retain at-risk customers
Develop and maintain clear playbooks and processes to ensure consistency and efficiency
Track and report key metrics
Identify opportunities to automate tasks and streamline processes.
The primary focus of this role will be on managing and optimizing our processes to ensure maximum customer retention and satisfaction. The Operations Manager will play a critical role in driving efficiency, accuracy, and effectiveness in the renewals process while collaborating closely with cross-functional teams.
What you'll do:
Lead and manage the day-to-day operations of the renewal process, ensuring timely and efficient renewals
Develop and implement strategies to improve success rates, including proactive outreach, customer segmentation, and targeted communication campaigns
Analyze customer data to identify trends, predict churn risk, and develop strategies to retain at-risk customers
Develop and maintain clear playbooks and processes to ensure consistency and efficiency
Track and report key metrics
Identify opportunities to automate tasks and streamline processes.
Requirements:
Bachelor's degree in Industrial Engineering and Management or a degree in Economics or a related field (or equivalent experience)
3-5 years of experience in a renewal management, revenue operations or customer success role
Proven track record of increasing renewal rates and driving customer retention
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments
Experience with data analysis and reporting tools
Bonus Points:
Introduced by a team member.
Bachelor's degree in Industrial Engineering and Management or a degree in Economics or a related field (or equivalent experience)
3-5 years of experience in a renewal management, revenue operations or customer success role
Proven track record of increasing renewal rates and driving customer retention
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments
Experience with data analysis and reporting tools
Bonus Points:
Introduced by a team member.
This position is open to all candidates.
