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Required Senior Cloud Support Engineer (Tel Aviv)
The Senior Cloud Support Engineer is the most critical role.
You will be the face of the company externally when discussing solutions, building relationships with our customers, and providing valuable feedback internally to our engineering teams to help improve our products and services. Youll be joining a team and company where you will be challenged, but also grow and be recognized as a champion with your contributions to us.
This role is based in the Tel Aviv office. You must be able to communicate a technical and professional level in both Hebrew and English.
What Youll Do:
Troubleshoot and solve customer issues on their deployments (on-prem and cloud)
Support cloud deployments including monitoring and answering customer inquiries
Engage with customers via multiple channels (ticketing system, and screen sharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the product
Reproduce technical issues and dive into On-Prem Enterprise and Cloud Capella platform
Become demo certified and lead a three-pillar demo to customers
Participate in product conversations with internal teams based on feedback from client interactions
Identify and write internal and external technical articles, like typical troubleshooting steps, workarounds, or best practices
Train as a highly knowledgeable specialist in one or more component area(s).