Responsibilities
People Leadership (interim during maternity leave)
Serve as interim team lead during the Business Operations Leads maternity leave (approximately six months).
Manage and support two Business Operations Managers team members.
Ensure continuity, prioritization, and delivery across the Biz Ops function during this period.
Org-wide Systems & Enablement
Lead the company-wide adoption of a new task management system.
Design scalable workflows, governance, and operating norms that improve execution clarity across teams.
Cross-functional Strategic Projects
Own complex, cross-department projects from problem definition through execution and rollout.
Act as a central orchestrator across Insurance, Product, R&D, Data Growth, Finance, Legal, CX, Claims, Comms and Biz Ops.
Translate strategy into clear plans, timelines, owners, and measurable outcomes.
Operational Excellence & Insights
Define success metrics, track progress, and surface insights to leadership.
Identify operational gaps and proactively design scalable solutions.
Raise the bar on documentation, SOPs, and execution discipline across the organization.
Extremely driven and ambitious individual.
Bachelors degree in a relevant field from a top-tier university.
5+ years of experience in Business Operations or Program Management roles.
Proven experience leading complex cross-functional initiatives in scaling organizations.
Previous people management experience.
Strong systems thinker with a track record of driving adoption, not just implementation.
Proven ability to operate in ambiguity with a structured, execution-focused approach, and strong problem-solving skills to break down complex challenges into actionable steps.
Highly organized and a fast learner, with the ability to adapt in a rapidly evolving business environment – someone who consistently strives for excellence and delivers outstanding results in everything they do.
Strong analytical skills and fluency with data tools and metrics.
Excellent communication skills and the ability to influence without authority.
